Enterprise Customer Success Manager
- Location
- San Francisco, CA (Remote)
- Job type
- Full-time
- Level
- Senior
- Experience
- 4+ years
- Listed
- 31 days ago
Skills & highlights for this role
- B2B SaaS account management
- customer success
- project management
Also useful
- early talent recruiting
- data-driven ROI analysis
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Flexible pto
About the Role
Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners.
Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers business objectives and set-up key workflows and processes based on the unique needs of the employer. The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.
Desired Capabilities
- Has a minimum of 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company
- Develop relationships with senior stakeholders of our customers and deeply understand each customer s business goals, objectives and needs
- Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
- Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
- Leverage data to inform decision-making and refine early talent recruiting ROI strategies
- Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.
Extra Credit
- Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
- Has a high degree of collaborative spirit
- Has a high degree of technical aptitude
- Provides process improvement solutions to create team efficiencies
Perks
- Handshake delivers benefits that help you feel supported and thrive at work and in life.
- The below benefits are for full-time US employees.
- Ownership: Equity in a fast-growing company
- Financial Wellness: 401(k) match, competitive compensation, financial coaching
Benefits
Family Support: Paid parental leave, fertility benefits, parental coaching:
- Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
- Growth: $2,000 learning stipend, ongoing development
- Remote & Office: Internet, commuting, and free lunch/gym in our SF office
- Time Off: Flexible PTO, 15 holidays + 2 flex days
- Connection: Team outings & referral bonuses
About Handshake
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now
- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
- Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
- Build a massive, fast-growing business with billions in revenue
From Handshake's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Enterprise Customer Success Manager role at Handshake, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
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Common questions
Where is the Enterprise Customer Success Manager job at Handshake located?
Yes, this Enterprise Customer Success Manager opening at Handshake is listed as San Francisco, CA (Remote). Always check Handshake's application page for specific state eligibility or relocation policies.
What qualifications are required for Enterprise Customer Success Manager at Handshake?
For the Enterprise Customer Success Manager role, Handshake highlights 4+ years of relevant experience; experience with B2B SaaS account management, customer success, project management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Enterprise Customer Success Manager position at Handshake?
This listing links directly to Handshake's Ashby application page. You can apply directly on Handshake's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.