Enterprise Customer Success Manager
- Pay
- $170,000 – $220,000 per year
- Location
- San Francisco, CA · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 5+ years
- Listed
- 30 days ago
Skills & highlights for this role
- enterprise customer success
- client onboarding and adoption
- retention and expansion strategy
- CRM systems
About the role
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Responsibilities
- Execute the Enterprise customer success strategy developed by leadership
- Serve as a primary point of contact for key enterprise clients
- Drive initial enablement through high quality onboarding and training
- Identify and support opportunities for growth and client expansion
- Manage retention, working with clients to quantify value delivered
- Advocate for client needs, and collaborate with cross-functional teams to drive product development
- Monitor and report on established key performance indicators, analyze data to identify trends
Requirements
- 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
- Proven track record of driving enterprise-level satisfaction, growth, and retention
- Excellent communication and presentation skills, with the ability to engage C-level executives
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems and customer success tool
Why Perplexity?
- Impact at Scale - Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
- Velocity & Ownership - Excel in a culture that values curiosity, speed, and quality
- Cutting-Edge Tech - Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.
Compensation
This role has a set base salary plus a variable component. OTE is $170-220k
From Perplexity AI's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Enterprise Customer Success Manager role at Perplexity AI?
The Enterprise Customer Success Manager posting at Perplexity AI states compensation of $170,000 – $220,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Perplexity AI's official career site.
Where is the Enterprise Customer Success Manager job at Perplexity AI located?
This Enterprise Customer Success Manager position at Perplexity AI is located in San Francisco, CA (On-site). Always check Perplexity AI's application page for specific state eligibility or relocation policies.
What qualifications are required for Enterprise Customer Success Manager at Perplexity AI?
For the Enterprise Customer Success Manager role, Perplexity AI highlights 5+ years of relevant experience; experience with enterprise customer success, client onboarding and adoption, retention and expansion strategy, CRM systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Enterprise Customer Success Manager position at Perplexity AI?
This listing links directly to Perplexity AI's Ashby application page. You can apply directly on Perplexity AI's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.