Enterprise Customer Success Manager - Boston/New York
- Pay
- $90,000 – $120,000 per year
- Location
- Boston, MA · Hybrid
- Job type
- Full-time
- Level
- Senior
- Experience
- 3+ years
- Listed
- 20 days ago
Skills & highlights for this role
- Customer success or account management experience
- Managing a wide portfolio of enterprise accounts
- Working with Fortune 1000 and global brands
- Strong written and verbal communication
- Attention to detail
- Ability to engage CTOs, VPs of Engineering, and DevOps professionals
- B2B tech or SaaS experience
- Fluency in written and spoken English
- Ability to travel for onsite visits and events
Also useful
- Understanding of observability and security platforms
- Experience analyzing large datasets
- Project management of customer onboarding
About the role
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
- Own and project manage the on-boarding process for new customers
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings
Who You Are
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
- Fluent in written and spoken English
Additional information
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is
$90,000—$120,000 USD
About Datadog
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal opportunity and legal notices
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
From Datadog's careers page, first listed on Rolev.ai on October 21, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Enterprise Customer Success Manager - Boston/New York role at Datadog?
The Enterprise Customer Success Manager - Boston/New York posting at Datadog states compensation of $90,000 – $120,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Datadog's official career site.
Where is the Enterprise Customer Success Manager - Boston/New York job at Datadog located?
This Enterprise Customer Success Manager - Boston/New York position at Datadog is located in Boston, MA (Hybrid). Always check Datadog's application page for specific state eligibility or relocation policies.
What qualifications are required for Enterprise Customer Success Manager - Boston/New York at Datadog?
For the Enterprise Customer Success Manager - Boston/New York role, Datadog highlights 3+ years of relevant experience; experience with Customer success or account management experience, Managing a wide portfolio of enterprise accounts, Working with Fortune 1000 and global brands, Strong written and verbal communication, Attention to detail, Ability to engage CTOs, VPs of Engineering, and DevOps professionals. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Enterprise Customer Success Manager - Boston/New York position at Datadog?
This listing links directly to Datadog's Greenhouse application page. You can apply directly on Datadog's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.