Enterprise Monitoring Observability Lead (SME)

About the role

• Job Title: Enterprise Monitoring Observability Lead (SME)
• Job Category: Information Technology
• Time Type: Full time
• Minimum Clearance Required to Start: Secret
• Employee Type: Regular
• Percentage of Travel Required: Up to 10%
• Type of Travel: Local

The Opportunity

CACI is seeking a SME Enterprise Monitoring Observability Lead for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.

The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities

• Provide technical and management leadership for enterprise monitoring solution operations across the global CA IT infrastructure, driving strategic observability initiatives
• Establish enterprise monitoring capability strategy, providing program-level dashboard views with near real-time data visualization and comprehensive trend analysis for executive decision-making
• Direct infrastructure system availability monitoring operations, coordinating with DT ENMOC across 350+ global facilities to ensure optimal performance and rapid issue resolution
• Establish metrics collection, analysis, and reporting strategies that align with CA mission objectives, organizational goals, and enterprise security posture requirements
• Direct Capacity Management Plan development, defining capacity utilization metrics and forecasting models to support infrastructure expansion planning and budget allocation
• Direct continuous assessment of monitoring capabilities, recommending strategic enhancements to address evolving technology landscapes, emerging cybersecurity threats, and capability gaps
• Establish enterprise monitoring solution strategy ensuring comprehensive coverage for modernized and legacy systems, with seamless integration to the Ticket Management System
• Direct the delivery of multi-level dashboards including program-level, operational, and executive dashboards that provide actionable insights supporting informed decision-making
• Establish advanced analytics and machine learning strategy to predict resource needs, identify performance bottlenecks, and prevent service degradation before business impact
• Provide technical and management leadership on major assignments, establishing strategic goals and plans that meet project objectives while directing activities with overall responsibility for financial management, methodology selection, and staffing decisions

Qualifications

Required

• Bachelor's degree + 13 years of experience in related fields, such as IT operations monitoring, systems analysis, observability engineering, performance management, or enterprise monitoring architecture; equivalencies considered.
• Active Secret Clearance
• Demonstrated expertise in capacity planning, performance analysis, and enterprise infrastructure monitoring for complex IT ecosystems supporting thousands of users
• Strong leadership abilities with proven experience directing technical teams, managing project budgets, and making strategic staffing and resource allocation decisions
• Excellent executive communication and stakeholder management skills with ability to translate complex technical metrics into business insights for senior leadership
• Grafana Observability: Hands-on experience with Grafana as the central observability and visualization platform, including designing and maintaining dashboards for monitoring application, infrastructure, and system performance metrics
• Experience with designing, deploying, and instrumenting one or more of the following tools: Oracle Enterprise Manager, Oracle Cloud Infrastructure Monitoring, AWS CloudWatch, Zabbix, Splunk, CRIBL, Dynatrace, or AppDynamics.

Desired

• Prior experience supporting federal agencies, especially the Department of State
• Experience implementing Grafana with other enterprise tools for advanced observability and data visualization.
• Experience implementing advanced analytics, machine learning, or AI-driven predictive monitoring solutions for proactive capacity management
• Proven track record managing enterprise monitoring operation
• What You Can Expect:

• A culture of integrity.
• At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

• A focus on continuous growth.
• Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is

$120,800 - $265,800