Enterprise Systems Management Engineer

About the role

Link Solutions is seeking an Enterprise Systems Management Engineer (ESMS Level 4 Consulting Functional Area Expert) to join our team in Sierra Vista, AZ.

• U.S. Citizen
• Active DoD Secret Clearance
• IAT Level III certification
• Non-remote (relocation incentive available)

The Enterprise Systems Management Engineer will play a critical role on the Army Department of Defense Information Network Cybersecurity and Network Operations Mission Support (ADCNOMS) program, supporting the U.S. Army Network Enterprise Technology Command (NETCOM) in the management, modernization, and optimization of enterprise systems that enable global Army operations.

In this position, you will provide senior-level engineering and integration expertise to enhance the performance, reliability, and visibility of enterprise management platforms across the Army's network environment. Leveraging your technical leadership and systems management experience, you will help design, implement, and sustain scalable solutions that support operational effectiveness, cybersecurity objectives, and mission-critical services worldwide.

Job Responsibilities

• Provide planning, design, engineering, integration, sustainment, and lifecycle support for Enterprise Systems Management Services (ESMS) capabilities supporting NETCOM operations.
• Administer and support enterprise monitoring, reporting, service management, automation, and configuration management platforms.
• Conduct system analysis, performance tuning, troubleshooting, root cause analysis, and optimization across distributed Army enterprise environments.
• Develop and maintain enterprise configuration baselines, dashboards, automation workflows, reporting solutions, and operational metrics.
• Produce and maintain engineering diagrams, SOPs, CONOPS, RMF artifacts, technical design packages, implementation plans, reports, and configuration guidance.
• Support Army-wide ITSM and Remedy environments, including customer onboarding, migration activities, service transitions, and operational sustainment.
• Participate in technical exchanges, engineering reviews, governance forums, working groups, and stakeholder meetings.
• Integrate directory services, enterprise applications, databases, system management tools, monitoring platforms, and ESMS/CMDB capabilities.
• Install, configure, administer, and maintain Remedy AR System, Mid-Tier servers, and associated management platforms.
• Support enterprise configuration management, automation initiatives, and modernization efforts across Army networks.
• Collaborate with Government and contractor personnel to ensure platform availability, security compliance, performance, and operational effectiveness.
• Provide technical leadership and recommendations to improve standardization, operational efficiency, security, and enterprise service delivery.

Additional information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications & Requirements

• U.S. Citizen.
• Active DoD Secret Clearance.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, or a related technical field.
• Five (5+) years of experience supporting enterprise IT operations, systems engineering, systems administration, or enterprise service management environments.
• IAT Level III certification (CASP+/SecurityX, CISSP, CCNP Security, CISA, or equivalent) per DoD 8570/8140 requirements.
• Experience administering Microsoft enterprise environments, including Windows Server, Active Directory, Group Policy, Entra ID, Microsoft 365, and Azure.
• Experience supporting Microsoft SQL Server and Microsoft System Center technologies (SCOM, MECM, Service Manager, and Orchestrator).
• Experience administering Windows and Linux operating systems and VMware vSphere/ESXi environments.
• Experience with enterprise monitoring, reporting, systems management, and automation tools.
• Knowledge of RMF, Zero Trust, cybersecurity best practices, and secure systems administration.
• Experience supporting large-scale Army, DoD, or Federal enterprise environments.
• Experience developing technical documentation, implementation plans, and configuration management artifacts.
• Familiarity with Java, JavaScript, and object-oriented programming concepts used for automation and systems integration.
• Strong analytical, troubleshooting, communication, technical writing, and problem-solving skills.

Preferred

• Eight (8+) years of experience supporting enterprise IT operations.
• ITIL Foundation certification.
• BMC Helix Developer or Remedy ITSM Administrator certification.
• Computing Environment (CE) certification supporting Microsoft technologies.
• Experience supporting NETCOM, Army Enterprise environments, or DoD modernization initiatives.
• Experience administering BMC Helix, Remedy ITSM, CMDB, and enterprise service management solutions.
• Experience developing automation and orchestration solutions using PowerShell, Python, JavaScript, or similar scripting languages.
• Experience supporting cloud, hybrid-cloud, and enterprise management solutions.
• Experience supporting mission-critical systems within large-scale Army, DoD, or Federal environments.
• Self-motivated professional with the ability to lead technical initiatives and collaborate across multidisciplinary teams.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.