Epic Patient Access Analyst III, Day Shift, Epic Program

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Adventist HealthCare seeks to hire an experienced Epic Patient Access Analyst III for our Epic Program who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

The Epic Patient Access Analyst III is the senior technical and functional expert for Epic Cadence, Prelude, Grand Central, and patient access tools at AHC. The Analyst leads design for complex scheduling, registration, and patient flow workflows, guides and mentors other analysts, and partners with access, revenue cycle, and operational leaders to improve patient access and front-end revenue performance, and serves as an access lead for the Epic go-live.

As an Epic Patient Access Analyst III, you will

• Access Build and Configuration: Lead the design of complex access functionality across Cadence, Prelude, and Grand Central, including enterprise scheduling standards, centralized scheduling, registration and coverage strategy, and patient flow and bed management. Set build standards, review the build of other analysts, and make design recommendations to access leaders.
• Eligibility, Referrals, and Patient Self-Service: Lead the strategy for front-end revenue and patient self-service tools, including eligibility, estimates and good faith estimates, referrals and authorizations, self-scheduling, and digital check-in. Partner with revenue cycle leaders to reduce registration-related denials.
• Testing, Implementation, and Go-Live Support: Lead access testing strategy, provider template build, and future appointment conversion planning. Lead access cutover activities and serve as an access lead in the go-live command center.
• Production Support and Optimization: Serve as the escalation point for complex access issues. Lead optimization projects that improve appointment availability, registration accuracy, and patient flow, using access and revenue cycle metrics. Lead the assessment of Epic upgrades and new functionality for access applications. Participate on on-call rotation if needed.
• Compliance, Governance, and Collaboration: Mentor Analyst I and II staff and coordinate work assignments. Partner with access, revenue cycle, and compliance leaders on governance decisions and on EMTALA, Medicare Secondary Payer, No Surprises Act, and patient identification requirements.

Qualifications include

• Bachelor's degree in business, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.
• 7- plus years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including substantial experience leading complex implementations, upgrades, optimization, or production support in an integrated EHR environment. Epic experience is preferred.
• Epic Assessment Requirement

Additional information

As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic's testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.

• Epic Certification Requirement

All analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.

• Work Schedule: Employment Type: Full-time
• Hours per Week: 40 hours/week
• Typical Daily Schedule: 8 am-5 pm, Monday through Friday
• Shift Type: Day Shift

Holiday Requirements

• Follow the company holiday calendar
• Occasional nights/weekends and travel to support the implementation.

Pay Range

$89,356.80 - $136,052.80

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).