ePlus Operations Manager

About the role

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives provides materials that help make each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has an ePlus Operations Manager opportunity. This role reports into SCD, an Ellsworth Corporation company, located in Germantown, WI. The ideal candidate would be open to either hybrid work out of our Germantown location or remote work.

Do you have leadership experience in logistics, supply chain, or customer service within a distribution environment? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!

Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.

This role manages the operational performance, execution, and continuous improvement of the ePlus program. This position oversees Field Inventory Solution Supervisors, Account Managers, and Customer Solutions Specialists to ensure consistent service delivery, operational excellence, and customer satisfaction. The role establishes scalable processes, drives performance outcomes, and partners across the business to support growth while maintaining strong customer experiences.

Responsibilities

• Manage day-to-day operations of the ePlus team to ensure consistent execution, service excellence, and operational performance across customer programs
• Provide leadership, coaching, and development for Field Inventory Solution Supervisors, Account Managers, and Customer Solutions Specialists to support accountability, collaboration, continuous improvement, and customer focus
• Develop, implement, and maintain standardized processes, procedures, and operating standards that improve scalability, efficiency, service quality, and program performance
• Establish, monitor, and evaluate key performance indicators related to customer satisfaction, service levels, inventory accuracy, implementation effectiveness, productivity, and operational efficiency
• Partner with Purchasing, Warehouse Operations, Customer Service, Sales, and other Ellsworth teams to optimize inventory planning, replenishment strategies, order fulfillment, customer support, and system enhancements
• Lead continuous improvement initiatives by analyzing operational data, performance metrics, and customer feedback to identify trends, improve outcomes, and support profitable growth

Perks & Benefits

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits

Qualifications

• 5+ years of leadership experience in inventory management, operations, supply chain, customer service, or industrial distribution. 3+ years of supervisory or management experience leading teams or leaders in a performance-driven environment.
• Bachelor's degree in Business, Supply Chain, Operations Management, or a related field. Other combinations of education and experience may be considered.
• Experience developing and implementing operational processes, procedures, or standards.
• Experience using data, metrics, and reporting to support operational decisions and continuous improvement.
• Demonstrated ability to build strong relationships across functions and influence stakeholders at multiple organizational levels.
• Strong analytical and problem-solving skills with the ability to evaluate data and recommend practical solutions.
• Ability to develop, implement, and improve operational processes that support service quality, efficiency, and scalability.
• Experience with Vendor Managed Inventory, customer inventory management programs, or industrial distribution preferred.
• Knowledge of inventory management systems, automation technologies, radio frequency identification, or replenishment solutions preferred.
• Experience supporting adhesives, chemicals, manufacturing, or maintenance, repair, and operations environments preferred.

#SCD #Inventory #Supplychain #Logisitcs #Customerservice