EPS Treatment Supervisor (Adult Services)

About the role

Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Provide leadership, supervision, and support to Crisis Stabilization Unit (CSU), Crisis Treatment Center, and Intensive Intervention Center.

About the role

SCHEDULE: Monday - Friday 7:00am-3:30pm

Responsibilities

• Provide direct clinical and administrative supervision to staff working in EPS Treatment Services.
• Ensure all protocols and procedures as set forth by the agency and payor sources are carried out and fulfilled.
• Ensure that consumers admitted to EPS Treatment Services are promptly assessed and offered the full array of interventions offered at CSU.
• Work with EPS Medical Director and EPS Treatment Program Manager to up-date protocols and ensure all staff stay updated on any protocol changes.
• Co-lead staff meetings that focus on motivating the Treatment team and ensuring that all staff members are educated and informed of any changes that impact operations at Treatment Services.
• Promptly address team concerns and work to obtain resolution.
• Counsel Treatment staff on performance and complete scheduled performance appraisals within designated timelines.
• Monitor activity and performance of Treatment staff.
• Collect and review all timesheets for Treatment staff. Review timesheets for accuracy and submit to payroll within designated timelines.
• Assist in hiring, orienting, and training Treatment staff members.
• Work with scheduler and members of the Treatment services leadership team to ensure that all shifts have appropriate staffing coverage.
• Provide after-hours on-call supervisory coverage as needed.
• Display workplace flexibility including providing direct line services as needed on the unit.
• Review monthly monitoring reports and be aware of required key monitors for Treatment program.
• Maintain and facilitate communication regarding consumer's care with all relevant staff.
• Assist staff in monitoring consumer's behavior, level of cooperation, and ability to remain safe while in Treatment Services.
• Report all maintenance/facility issues to Treatment Program Manager to insure facility is kept clean and in good repair.
• Work with consumers during their stay in Treatment Services to reduce psychiatric symptoms and facilitate their return to a less restrictive environment.
• Ensure team maintains timely and appropriate documentation as required by the Agency.
• Develop and maintain community and MHC inter-departmental relations through prompt follow-up with contacts.
• Work collaboratively with peer specialist to ensure that an active programming schedule is completed daily at CSU, IIC and CTC.
• Ensure that adequate medical supplies and groceries are ordered in a timely manner at CSU, IIC, and CTC.
• Work with Program Manager and EPS Medical Director to enhance services in all of treatment services by providing feedback on ways to improve efficiency and effectiveness of all programs.

Other Responsibilities

• Responsible for attending all mandatory in-services, continuing education and annual health requirements
• Comply with all Corporate Compliance policies, practices and procedures
• Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director
• Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator
• Will be compliant with the relevant regulations concerning the privacy and security of consumer's protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
• Participate in proactive team efforts to achieve departmental and company goals
• Perform other duties as assigned
• Provide leadership to others through example and sharing of knowledge/skill
• Follow all policies and procedures set by the Agency

Skills and Experience

• Bachelor's degree a mental health related field required
• Master's degree in a mental health related field preferred or Registered Nurse (RN) with minimum of 2 years direct care experience in mental health field
• Previous supervisory experience preferred.

Requirements

• Valid Tennessee Driver's License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance
• Cell Phone

About You

• Ability to resolve conflict within team environment
• Internal and external customer service indicative of mutual respect and trust
• Effective written and verbal communication with everyone on the team
• Ability to prioritize, initiate, plan and develop new ideas
• Critical thinking
• Ability to lead by example
• Remain flexible and positive to respond to changing needs
• Internal and external customer service indicative of mutual respect & trust

Reporting to This Position

• CSU/IIC/CRC Resident Counselors
• Peer Specialist
• Discharge Specialists

Physical Demands and Work Environment

T h e p h y sical de m and s an d w o rk e n v i r onmen t c ha rac t e r i stics de scr ib e d h e re a re re p res e n t a ti v e o f t ho s e tha t must b e me t b y a n e mp lo y e e t o s u c c e s s f u l l y pe r f o r m t h e e ss e n ti a l f u n cti on s o f th is j ob. R ea s o n a b le a cc om mo d a ti o n s m a y b e m a d e t o en a b le in d i v id ua ls w ith d isa b i l ities t o p e r f o rm t h e e ss e n ti a l f u n cti on s.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.

Benefits

Mental Health Cooperative offers a full comprehensive bene t plan for you to participate in. The following products are available:

• Medical, Dental, & Vision Insurance/Prescription Drug Coverage
• Health Savings Account
• Paternity and Maternity Leave
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability and Supplemental Life Insurance
• Cancer Insurance, Accident Insurance, and Critical Illness Insurance
• Pet Insurance
• License renewal reimbursement
• 403b - Retirement Plan
• Calm App for medication and generous EAP resources available
• Gym membership discount
• Public Service Loan Forgiveness (PSLF) and HRSA eligible sites available
• 12 Paid Holidays and generous PTO