Equipment Finance Customer Service Representative

About the role

Customer Service is a high energy environment which requires a self-motivated individual who can work alongside a team with strong verbal and written communication. The Part Time Customer Service representative role offers the opportunity to utilize multiple skill sets as we assist with Equipment Finance inquiries through phone, email, mail and online chat correspondences.

We are looking for a highly self-motivated individual that is passionate about providing good customer service through customer request and inquiries. This includes but is not limited to researching/resolving problems and identifying products and services that meet the customer's need.

The hours for this position would be Monday through Friday, between 7am to 5pm CST. We also provide a flexible "hybrid" work arrangement with a requirement to be in office 3 days a week. Eligible candidates must live within commuting distance to our office location in Marshall, Minnesota.

Basic Qualifications

• High School diploma or equivalent.
• Two to four years of experience in customer service position

Responsibilities Include

• Answering incoming calls and assist customers with questions and concerns related to their equipment lease contract.
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism.
• Properly diagnose customer needs and proactively educate about the features and benefit of U.S Bank products and services.
• Ability to maintain a positive attitude during stressful situations.
• Demonstrate a genuine customer interest in customers and ask questions to resolve the customers concern while understanding how U.S Bank can help meet their needs.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide customers through troubleshooting or navigating the company website.
• Strive to meet or exceed call center metrics while providing excellent customer service.
• Ability to research and problem solve on the go.
• Opportunities for growth and development within the company.

Preferred Skills

• Basic knowledge of the financial industry.
• Well-developed Customer Service skills.
• Strong telephone and interpersonal skills.
• Good problem solving and negotiation skills.
• Ability to identify and resolve/escalate problems with minimal guidance.
• Effective written and verbal communication skills.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
• Ability to plan and prioritize multiple processes effectively with strong attention to detail.
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.

Location Expectations

• This role requires working from a U.S. Bank location three (3) or more days per week.
• If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work.
• That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
• Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.