Escrow/Insurance Agents

Essential Functions

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Process and pay all related tax bills prior to their due date, avoiding any penalty and interest.
• Complete the annual escrow analysis process in accordance with Real Estate Settlement Procedures Act (RESPA) Guidelines.
• Prepare and distribute annual escrow account disclosure and annual PMI disclosure statements.
• Work directly with Bank's chosen insurance tracking vendor to monitor and track insurance requirements.
• Facilitate the release of customers PMI insurance ensuring the Bank remains within compliance.
• Facilitate payments of insurance premiums.
• Answer and respond to both internal and external customer inquiries and requests.
• Process loan-related transactions.
• Assist in updating policies and procedures as needed.
• Participate in internal and external quality control and audit assessments.
• Monitor loans for which the Bank is not responsible for paying real estate taxes, and obtain proof of payment of the taxes from the borrowers

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank's internal privacy and ethics standards.

Relationships and Contacts

• Internal: Frequent contact with personnel in branch network, Commercial Lending department, and Management Team
• External: Frequent contact with Bank customers, tax collectors and insurance agents.

Education and Experience

• High School diploma or equivalent
• Minimum two years of Banking experience
• Knowledge of RESPA Guidelines
• Prior Loan Operations (Escrow agent) experience preferred
• Working knowledge of flood regulations
• Knowledge of DNA core system preferred

Skills and Competencies

• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Strong comprehensive knowledge of lending terminology.
• Strong computer skills.
• Ability to multi-task and remain organized.

Working Conditions

Traditional office environment with ability to work remotely on a hybrid basis; the office maintains five day a week operations (Monday - Friday) with operational hours of 8:00am - 5:00pm. Must be available to work flexible hours as needed.

Physical Demands

• Lifting/carrying up to 20 lbs.
• Manual dexterity for computer work

• Speaking, hearing, and vision are required to perform essential functions
• Penn community Bank is an equal opportunity employer.