Event Manager

Venue Summary

The Dayton Convention Center (DCC) is the region's premier mid-sized event facility conveniently situated right in the heart of downtown Dayton. Located within a 600-mile radius of close to 70% of the nation's population and steps from the vibrant Oregon Entertainment District, the 150,000 sq. ft. DCC offers 68,000 sq. ft of column-free exhibition space and 22 meeting rooms including a 750 seat, full stage theater.

Managed by ASM Global and owned and developed by the Montgomery County Convention Facilities Authority, the DCC is in the process of completing a major renovation to its facility that will serve to reinforce its status as the venue of choice for the region.

Summary

Provides supervision and professional client services support in the implementation of the event planning/coordination process and related services and management of events. Interacts with clients, facility staff, in-house contractors, and related personnel to assure set-up and smooth operations of events. Supervises, trains and schedules Event Coordinators.

Essential Duties and Responsibilities

• Supervises staff and oversees all aspects of facility operations related to events.
• Meets with client groups to plan and organize assigned meetings and/or events.
• Coordinates activities with the various service contractors for assigned meetings and/or events.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Conducts weekly production meetings with Event Coordinators and operational departments.
• Prepares cost estimates and monitors final billing.
• Provides clear, concise, and timely communication of detailed requirements to operational departments. Assists in scheduling operational set-ups to provide equipment or services needs. Monitors and supervises facility set-up when necessary.
• Assists in training event services staff.
• Serves as primary liaison between clients and facility departments.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests, concerns, and problems.
• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
• Serves as manager on duty as required.

Supervisory Responsibilities

Directly supervises the Event Services staff. Carries out supervisory responsibilities in accordance with ASM Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

Education and/or Experience

• Bachelor's degree (B. A.) from four-year college or university
• A minimum of three years actual experience in public facility management, promotion, or operation of conventions or trade shows or service-related operation whose primary function is to provide direct on-site service to the public.
• Minimum of two years college level work in a hospitality program and or sales or marketing related program preferred.

Skills and Abilities

• Excellent organizational, planning, and interpersonal skills
• Good written, customer service and verbal skills
• Ability to prioritize multiple projects
• Demonstrate problem-solving and communication skills
• Supervisory experience preferred
• Professional presentation, appearance, and work ethic
• Some knowledge of computers, proficiency in Microsoft Office preferred, experience with venue management and diagramming software is a plus
• Ability to work under limited supervision and to interact with all levels of staff including management
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily.