Event Manager

About the role

• POSITION: Event Manager
• DEPARTMENT: Event Services
• REPORTS TO: Director of Event Services
• FLSA STATUS: Full-Time, Exempt
• VENUES: The Oncenter & Empower FCU Amphitheater at Lakeview
• SALARY: $62,353.20/annually

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

The Role

As an Event Manager at The Oncenter, you will provide professional client services support in the planning, organization, and management of events within the facility.

Essential Duties and Responsibilities

• Assist Event Managers with on-site events.
• Meet and consult with client groups to plan and organize assigned meetings and/or events.
• Coordinate activities with the various service contractors for assigned meetings and/or events.
• Guide clients in preparation of events by interpreting and explaining contract provisions and policies.
• Keep clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements, and other relevant details.
• Directly supervise and assign tasks to all Event Staff.
• Communicate event details to all required internal and external contacts to ensure events are effectively coordinated to meet and exceed customer expectations.
• Prepare cost estimates and monitor final billing.
• Provide clear, concise, and timely communication of detailed requirements to operational departments.
• Serve as primary liaison between clients and facility departments during all phases of planning the event, during the event, and closing the event.
• Produce event orders, reports, diagrams, etc., outlining event requirements concerning facilities, equipment, catering needs, etc.
• Attend planning, organization, and other event and facility meetings in support of facility operations.
• Ensure customer satisfaction throughout event planning process and during event.
• Other responsibilities and duties as assigned.
• Perform other duties as assigned.

Qualifications

It is expected that Legends Global leaders fulfill each essential duty with creative energy and focused optimism, bringing an eagerness to embrace rapidly advancing marketing technology and AI to raise the bar for the venue. The requirements listed are representative of the knowledge, skill, and/or ability required.

Education and Experience

• Bachelor's degree from four-year college or university.
• Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food and beverage functions etc.
• Working knowledge of the principles of facility management, services, and equipment for a similar facility.

Skills and Abilities

• Excellent organizational, planning, and interpersonal skills
• Good written and verbal skills
• Ability to prioritize multiple projects
• Supervisory experience required.
• Remain flexible and adjust to situations as they occur.
• Demonstrate problem-solving and communication skills.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: On Site (The Oncenter, Syracuse, NY)

Physical Demands

• Must be able to walk/stand/sit for long periods of time.
• Ability to work in a noisy, fast-paced environment.
• You may be required to work both indoors and outdoors as required by the function.
• Must have the physical ability to maneuver around the venue, at times walking and/or standing for 8-10 hours or greater, climbing stairs, lifting and carrying 50 lbs+, and frequent bending, reaching, kneeling, and squatting.