Event Security

About the role

SUMMARY - LEGENDS GLOBAL, the leader in privately managed public assembly facilities, is looking for an energetic and friendly individual to fill a part-time Event Security role for LEGENDS GLOBAL-OKC. Under the supervision of the Guest Relations and Event Security Managers, the primary focus of this individual is to ensure the safety of guests and secure restricted areas. This is a part-time position that is usually scheduled to work after normal business hours.

Essential Duties and Responsibilities

Include the following. Other duties and responsibilities may be assigned.

• Accurately check all staff/guests bags as they enter the arena, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation, and set bags aside for searching or re-screening as indicated by equipment.
• Operate a walkthrough magnetometer to screen guests, employees and contractors entering the arena.
• Ensure guests feel welcomed by greeting guests to the arena in a friendly, professional manner.
• Verifies credentials to ensure control of access into restricted areas.
• Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, like x-ray equipment, ticket kiosks, handrails, and search tables.
• Assist guests in ticket scanning kiosks when needed.
• Responds immediately and professionally to guest disturbances/incidents.
• Secures the perimeter of ticketed areas.
• Arrives for shift on time, neatly groomed and in a clean, pressed well maintained uniform.
• Accurately and thoroughly complete incident reports when needed.
• Effectively diffuse potentially volatile situations.
• Works cooperatively with other departments and vendors within the arena.
• Interacts with guests in a polite and professional manner.
• Answer guests' questions in a knowledgeable, helpful and professional manner.
• Consistently and continually enforces facility policies and procedures relative to prohibited items, disruptive guests, etc.
• Monitor the crowd during all events.
• Provides assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
• Performs other duties as required to the satisfaction of supervisors and management.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

• To perform this job successfully, an individual must be able to perform essential duties satisfactorily.
• The requirements listed below are representative of the knowledge, skills and/or ability required.
• Must present a neat, well-groomed appearance.

Education And/or Experience

• Previous customer service experience required.
• Previous experience in guest relations or security; ideally in an arena or event setting preferred.
• High school diploma or equivalent

Knowledge, Skills and Abilities

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Excellent verbal communication skills required with a thorough understanding of written and spoken English. Bilingual is a plus.
• Knowledge and skill in radio communication.
• Ability to listen effectively, take and execute directions as given.
• Ability to remain calm and focused during times of stress.
• Work independently, exercising judgment and initiative to diffuse situations.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.

Physical Requirements

• This position may require working outside with exposure to extreme heat or weather conditions
• Ability to stand on feet for long periods of time including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.

Hours of Work and Travel Requirements

• Travel not applicable
• Ability to work a flexible schedule including, but not limited to days, nights, weekends and holidays.
• While all employees will be expected to be available for no less than 80% of all events, this does not guarantee any set number of hours. Employees must work at least 3 shifts every 30 days.
• Work full shift, typical shift is about 5-6 hours.

Note

• Human Resources Manager: Darla Shaw
• Paycom Center
• One Myriad Gardens, Oklahoma City, Ok. 73102
• No Phone Calls