Event Staff

About the role

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Take tickets at the entrance of the facility.
• Seat guests according to ticket numbers and assist guests with all questions or concerns.
• Ability to provide screening for guests to include bag check, pat downs, and wand metal detection
• Handle all needs for guests with disabilities including ticketing, entrance/exiting, seating, and overall ADA compliance.
• Watch for irregularities, such as security breaches at credential checkpoints, recognize facility and safety hazards, respond to emergency situations and help prepare building for opening.
• Remains alert for the presence for crowd management situations
• Report suspicious activities and persons
• Enforce alcohol management procedures as designated by client and/or law
• Respond to emergency situations requiring security assistance
• Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.
• Prepares routine and standardized incident reports
• Provides security escorts as necessary
• Performs all customer services functions as directed by supervisor/ and or management.
• Provide excellent customer care to clients and customers
• Assist in removing chairs after the event.
• Other duties as assigned.
• Responsible for working mandatory events and required number of other shifts determined by management.
• Shift assignments may change or vary based on client needs with minimal notice.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Education and Experience

• High school diploma or G.E.D equivalent required
• Valid Driver’s License
• As a condition of employment, candidate must successfully complete a background investigation.

Skills and Abilities

• Demonstrated knowledge of guest services.
• Some knowledge of radio communication equipment.
• Ability to work nights, weekends and holidays
• Must have reliable transportation
• Must have reliable means of communication i.e. working phone with voicemail capability
• Must be able to use initiative and independent judgment within established guidelines
• Must be organized and punctual
• Professional attitude and well-groomed appearance
• Candidate must display exceptional customer service, communication and people skills
• Ability to comprehend numerous policies, procedures, concepts and to respond using discretion based on general and client-specific policies
• Ability to react appropriately in emergency situations

Computer Skills

• To perform this job successfully, the individual should have intermediate computer skills and be able to utilize innovative smart phone and wireless technology.
• Certificates, Licenses, Registrations
• No certifications are required.

• Stand and/or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet, grass, etc.)
• Climb stairs, ramps or ladders occasionally during a shift
• Occasionally bend/twist at waist/knees/neck to perform various duties
• Occasionally lift or carry up to 50 pounds
• Run as needed
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, which includes hand/eye coordination
• Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
• Work in various environments including adverse outdoor conditions such as cold, rain, or heat
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments

Note

VEVRAA Federal Contractor