Event Support Technician

About the role

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE's portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL's Washington Capitals, NBA's Washington Wizards, WNBA's Washington Mystics, NBA G League's Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation's capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.

Position Overview

The Event Support Technician will work to support and address technology equipment and tasks, including but not limited to, repair, operation, maintenance of broadcast and engineering infrastructure which supports all aspects of a live television environment in a sports arena and support Tier 1 Help Desk responsibilities.

Are you an IT professional looking to learn and grow within the organization? We would love to hear from you!

Responsibilities

• Provide technical support during events at MSE facilities inclusive of nights (2nd shift), weekends, and holidays.
• Maintain the technical integrity of computer systems, network devices, and broadcast/arena A/V systems.
• Document all issues, problem solving steps, and resolutions in a ticketing system.
• Test, maintain, and fabricate cables, adapters, and small part modifications as needed.
• Image and install operating systems and service packs, as well as security patches and bug fixes.
• Build, update, and develop Standard Operating Procedure guides used for training, IT operations, and work-flow management purposes.
• Other duties as assigned.

Minimum Qualifications

• 1-3 years of experience in a live event environment or as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Working knowledge of computer software/hardware, Windows/Mac operating systems, mobile devices, and network switches/hubs and cabling.
• Understanding of broadcast signal flow in a television broadcast environment; inclusive of video routers, video switchers, broadcast cameras, RF infrastructure.
• Solid grasp of office automation products and computer peripherals including printers and scanners.
• Ability to multi-task, work independently, make quick decisions, and respond to the demands of live games and events.
• Ability to carry up to 50 lbs and work in small environments.

Pay and benefits

Pay Range: $65-75k USD.

Benefit Eligibility

This role is eligible to participate in health and welfare benefits.