EverHealth - Customer Success Manager (Remote, US)

About the role

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.

With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.

EverHealth, a business within EverCommerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting. EverHealth consists of five SaaS products; DrChrono, iSalus, CollaborateMD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry.

We are looking for a Customer Success Manager you have a strong service delivery project and program management background with deep expertise in healthcare related service delivery. You love establishing best in class service delivery methodologies, standards, tools and processes to ensure that our products are delivered to our customers effectively and efficiently, assuring delivery on time with strong adoption/engagement.

Responsibilities

• Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.
• Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience.
• Monitor customer's usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities.
• Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.
• Be an expert on the EverHealth Platforms maintaining a deep understanding of our technology and products.
• Have general knowledge of our EverHealth portfolio of products and how they add values to our customers.
• Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics.

Skills and Experience needed for success in this role

• Bachelor's Degree preferred
• 2-4 years relevant service/relationship management experience
• Prior SaaS account management experience highly desired, healthcare industry experience is a plus.
• Experience handling multiple tasks required.
• A willingness to take initiative and solve problems.
• An orientation toward constantly improving processes and management best practices.
• A willingness to share with the team practices at your prior companies that helped create great customer experiences.

Where

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States - if you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

• Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid
• Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation

The On Target Earnings (base + commission) for this position is $65,000 to $75,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.,000 - $70,000 USD and variable component included in most US locatio

EverCommerce uses approved artificial intelligence ("AI") tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.