Executive Assistant, CTO & Team Lead

About the role

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life.

We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe.

Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

As an Executive Assistant at Plaid, you will serve as a strategic partner to the CTO and Head of Product Engineering while managing our EPDD Executive Assistant team. You will be responsible for ensuring operational excellence, driving cross-functional projects, and mentoring a team of EAs to act as force multipliers for their respective leaders.

Success in this fast-paced environment requires exceptional organization, proactive problem-solving, and strategic priority management. This position is ideal for a team-player who is a highly motivated self-starter, ready to execute with precision and discretion in a dynamic setting.

Responsibilities

• Provide sophisticated administrative and strategic support to the CTO and Head of Product Engineering.
• Act as a bridge between the Office of the CTO and the broader EPDD leadership team to ensure organizational goals are reflected in leadership's time allocation.
• Lead cross-functional initiatives and specialized projects that impact the entire EPDD organization.
• Draft and manage high-stakes internal communications and "All Hands" content, ensuring tone and messaging are aligned with Plaid’s culture.
• Oversee the EPDD administrative budget, vendor relationships, and large-scale resource allocation for team connection and events.
• Directly manage, mentor, and develop the EPDD EA team, establishing performance standards and career development paths.

Requirements

• 8+ years of experience in administrative or project support, with at least 3+ years specifically in a people management or team mentorship capacity.
• Proven ability to manage "up and across," influencing C-suite executives and cross-functional partners with composure and discretion.
• A track record of moving beyond tactical execution to solve systemic organizational challenges.
• Comfort working within a fast-paced, high-growth technology environment; familiarity with the rhythms of Engineering and Product teams is a plus.
• Exceptional EQ and communication skills, with the ability to navigate ambiguity and manage sensitive personnel or organizational matters

Additional information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.