Executive Director & Head, Client Relationship Management - North America

About the role

Morgan Stanley Investment Management (MSIM) is one of the largest global asset management organizations of any full-service securities firm, with more than 40 years of history, a presence in 24 countries, and a total of $2 trillion in assets under management as of June 30, 2026. MSIM strives to provide outstanding long-term investment performance, service, and a comprehensive suite of investment management solutions to a diverse client base, which includes governments, institutions, corporations, and individuals worldwide.

The Client Relationship Management (CRM) Team is positioned within the Distribution (Sales and Marketing) division and has a global presence with individuals based in multiple locations across the US, EMEA and Asia. The CRM team collaborates with clients and internal partners to anticipate client needs, solve challenges, and unlock the firm's full capabilities to help them achieve their investment goals.

The team partners closely with colleagues across the organization to achieve this and provide governance and oversight for the implementation of all client requirements and related controls, including the onboarding of new business.

We are seeking a senior relationship manager to lead our North American CRM team as we build lasting client relationships through exceptional service, sound judgment, and consistent follow-through. The successful candidate will lead the team through our transition to a new target operating model, bringing adaptability and resilience as the work evolves and ensuring clients remain well served throughout.

The role balances team management with client coverage, including a personal allocation of key client relationships. It requires deep knowledge of the asset management industry, with a focus on institutional clients across a range of sectors, geographies and asset classes.

Responsibilities

• Direct management of the team, providing day-to-day support, career guidance and professional development
• Represent the team to key internal stakeholders and senior management, ensuring accountability for deliverables
• Prioritize workload and allocate resources across the team
• Serve as first point of escalation, within the team and across the business, resolving issues in line with firm procedures and protocols
• Keep the team current on MSIM's investment capabilities, partnering with Sales on business development and growth opportunities and with other organizational partners to design and implement solutions
• Lead the team's participation in global client experience and integrated firm initiatives, contributing innovative ideas
• Partner with Business Administration colleagues to maintain an effective control environment and support change management and project initiatives
• Partner with Sales and Investment Teams to manage relationships with a defined set of key clients, coordinating cross-functionally to resolve client questions, issues and concerns
• Coordinate complex transactions and client requests, ensuring accurate and timely completion
• Host and participate in client meetings and forums
• Manage client complaints and risk incidents in line with regulatory and procedural protocols, partnering with functional teams to resolve concerns
• Support the Global CRM management team across all aspects of the function and contribute to its objectives

Requirements

• Minimum of 10 years of relevant experience, including relationship management or client service roles at peer firms
• Advanced knowledge of investment management, client arrangements and asset classes, including private markets
• Track record of building and sustaining institutional client relationships
• Understanding of the competitive landscape and industry trends, with the ability to identify opportunities and deepen client engagement
• Proven ability to lead a team and drive organizational change and innovation
• Analytical ability to develop solutions that strengthen relationships and improve business processes
• Proven ability to operate in a complex, fast-paced, high-volume environment
• Excellent communication and interpersonal skills, with the ability to engage and influence senior stakeholders and clients
• Methodical, detail-oriented approach
• FINRA Series 7 & 63 Required
• Bachelor's degree or equivalent; MBA and/or CFA preferred

Who you ar e

• Operates with a strong sense of ethics and integrity in your interactions with others and decision making.
• Takes accountability and ownership in your work with a focus on long-term value creation.
• Track record of fostering a culture of honesty, transparency and accountability within teams.
• Proven ability to collaborate across teams to deliver optimal solutions for clients.
• A passion for innovation, with a continuous improvement mindset to drive excellence.
• Respect for individual differences, with an openness to diverse perspectives.
• Engagement in community service, volunteering or corporate citizenship initiatives.
• Commitment to mentoring and supporting professional growth of others.
• Passion for building and leading diverse, inclusive teams, where all individuals feel valued, respected and empowered.
• Ability to define and communicate a clear vision, align teams with organizational goals and drive long-term results.
• Navigates change with confidence, maintains composure under pressure, and leads through uncertainty.
• Sets ambitious goals, holds teams accountable and consistently delivers measurable results.

What You Can Expect from Morgan Stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years.

Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences.

We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste into your browser.

Pay and benefits

Expected base pay rates for the role will be between $250,000 and $300,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.