Executive Director, Customer Experience Communications

About the role

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Executive Director will lead the development and implementation of Comcast's consumer public relations strategy. S/he will lead a team of professionals to assure brand positioning, to meet business objectives and to establish a leadership position with media. The person will act as a key spokesperson for Comcast and will need to have had on-the- record media experience.

The role will require senior management interaction and this professional should bring the presence, experience and accountability to deliver senior level counsel. The Executive Director should bring an aggressive, proactive yet creative approach.

Core Responsibilities

• Serve as the primary communications executive responsible for communicating Comcast's product vision/strategy to external media audiences.
• Lead the corporate communications team that is 100 percent focused on telling Comcast's product story and promoting/protecting the Comcast brand externally.
• Create corporate communications strategies to proactively position Comcast's products throughout the year; work closely to advise senior executives and business leaders to achieve desired results.
• Develop excellent press relationships with traditional and new media, communicate with national publications and secure national stories that communicate key messages about the Comcast converged products.
• Manage team of directors, managers and coordinators; provide appropriate direction in proactive and crisis communications as well as career development opportunities and support.
• Provide senior guidance to product communications teams and executives in crisis communications situations; manage crises directly as needed (on/off hours).
• Manage cross-functional teams to execute proactive communications campaigns.
• Provide guidance to field communications leaders and corporate teams (analyst relations, internal communications and investor relations) on consumer product communications.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.