Executive IT Support Specialist

About the role

SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.

Responsibilities

• Provide high-level customer support with a focus on ownership and follow-through with every interaction.
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team.
• Design, document, deploy, and support a wide range of technologies used by the executive team.
• Manage schedules and provide after-hours and weekend support when necessary.

Basic Qualifications

• High school diploma or equivalency certificate.
• 3+ years of experience in enterprise IT support.
• 1+ years of experience in executive IT support.
• Experience with Windows, OS X, iOS, or Android operating systems.

Preferred Skills and Experience

• Bachelor's degree in computer science or engineering.
• Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office Communicator.
• Experience with WebEx, Skype, Zoom, and other video conferencing technologies.
• Strong general computer technology skills.
• Demonstrated knowledge in both wired and wireless network technologies.
• Due to the high visibility of this position, excellent written, verbal, and phone communications skills.
• Knowledge of emerging technologies (latest and greatest hardware/software).
• Experience working with and supporting an executive client group.
• Ability to prioritize executive support issues above all else.
• Ability to make independent judgment calls to resolve urgent and critical matters.
• Ability to provide lightning-speed response to all executive support requests.
• Can-do attitude, defaulting to "yes, we will figure out a way".
• Desire to not rest until problems are solved.
• Ability to proactively test for possible failure scenarios and consider edge cases.

Additional Requirements

• Willing to work extended hours and weekends when needed.
• Ability to lift 30 lbs. unassisted.

Pay range

Executive IT Support Specialist: $105,000.00 - $145,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.

You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

Itar Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.