Executive IT Support Specialist

About the role

SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and excellent oral and written communication skills.

Responsibilities

• Provide high-level customer support with a focus on ownership and follow-through with every interaction.
• Promptly resolve challenging escalations involving hardware, software, and network issues.
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team.
• Design, document, deploy, and support a wide range of technologies used by the executive team in both their offices and residences.
• Provide AV and conference support for onsite and offsite meetings, events, and presentations, including the technical setup for highly visible executive sessions.
• Handle sensitive information with discretion and confidentiality.
• Manage schedules and provide after-hours and weekend support when necessary.

Basic Qualifications

• High school diploma or equivalency certificate.
• 3+ years of experience in enterprise IT support.
• 1+ years of experience in executive IT support.
• Experience with Windows, OS X, iOS, or Android operating systems.

Preferred Skills and Experience

• Bachelor's degree in computer science or engineering.
• Experience with the Microsoft stack, including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams.
• Experience with the Google stack, including Google Workspace, Gmail, Calendar, Drive, and Google Meet.
• Experience with video conferencing hardware and software.
• Strong general computer technology skills.
• Demonstrated knowledge in both wired and wireless network technologies.
• Excellent written, verbal, and phone communication skills, given the high visibility of this position.
• Knowledge of emerging technologies (latest and greatest hardware/software).
• Experience working with and supporting an executive client group.
• Ability to prioritize executive support issues above all else.
• Ability to make independent judgment calls to resolve urgent and critical matters.
• Ability to provide lightning-speed response to all executive support requests.
• Can-do attitude, defaulting to "yes, we will figure out a way".
• Desire to not rest until problems are solved.
• Ability to proactively test for possible failure scenarios and consider edge cases.

Additional Requirements

• This role requires you to be onsite. Hybrid or remote work will not be considered.
• Willing to work extended hours and weekends when needed.
• Ability to lift 30 lbs. unassisted.

Itar Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.