Executive Lounge Attendant - JW Marriott Atlanta Downtown

About the role

• City, State: Atlanta, Georgia
• Title: Executive Lounge Attendant
• Location: JW Marriott Atlanta Downtown, Atlanta, GA
• FLSA: Non-Exempt
• Status: Full-time
• Reports to: Director of Front Office

Job Summary

The Executive Lounge Attendant responds to a wide variety of guest requests by accurately assessing guest needs and providing personalized recommendations to enhance customer satisfaction. This role is responsible for providing food and beverage service while maintaining a clean and safe lounge environment.

Essential Functions and Duties

• Provides food and beverage service to guests, ensuring their needs are met promptly.
• Ensures the cleanliness and safety of the lounge area, including furniture and facilities.
• Sets up umbrellas, loungers, and sunbeds for guest comfort.
• Welcomes guests and provides them with towels, shade, and refreshments.
• Attends to guest requests and ensures a positive lounge experience.
• Organizes towels and maintains towel racks and boxes.
• Clears used towels, glasses, and trash throughout the day, maintaining cleanliness.
• Communicates with the Food and Beverage Department to ensure timely guest service.
• Monitors the cleanliness of the deck space, performing regular sweeps and checks.
• Enforces safety protocols and reports any incidents or damages to leadership.
• Maintains lounge chairs, towel bins, and equipment with regular cleaning.
• Ensures proper music genre and volume levels are maintained.

Required Experience, Education, and Skills

• One year of related experience or training, or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and communicate clearly with guests and team members.
• Fluent in English.
• Ability to perform basic computer and POS system functions.
• Strong customer service skills with a focus on providing high-quality guest experiences.

Work Environment

• Primarily works outdoors, with exposure to varying weather conditions.
• May be exposed to and use cleaning chemicals throughout the shift.
• Stands and walks for more than two-thirds of the shift.
• Sits for less than one-third of the time.
• Lifts up to 25 lbs regularly.
• Pushes and pulls objects weighing up to 45 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.