Exhibitor Services Coordinator

About the role

• Job Title: Exhibitor Services Coordinator
• Department: Exhibitor Services
• Reports To: Exhibitor Services Manager
• FLSA Status: Hourly, Non-Exempt

Why the Colorado Convention Center is a great place to work

• $500 Signing Bonus after completion of 30 days and an additional $500 bonus upon successful completion of 90 days of service!
• Generous Paid Time Off and Holiday Pay
• Health, dental, vision insurance, eligible upon hire
• 401(k) investment plan, with an employer match of up to 4%
• Healthcare reimbursement and flexible spending plans
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance available
• RTD Eco Pass: As a Full-time employee the Colorado Convention Center currently offers an RTD Eco Pass.
• Tuition reimbursement program
• Employee assistance program

Compensation

Compensation is dependent on experience and ranges from $25.00 to $28.00.

General Summary

The Exhibitor Services Coordinator manages utility services (electrical, telecommunications, water, gas, and related utilities) for exhibitors, show management, and event clients from advance planning through event closeout. Coordinators are responsible for their assigned orders and events. This includes documenting requirements, communicating them to installing departments, verifying services on-site, and making sure all services are billed accurately.

Primary Duties and Responsibilities

• Serve as a primary point of contact for utility service orders, and explain ordering procedures, deadlines, pricing, and facility policies.
• Respond to external and internal requests within department response standards, and follow up on incomplete or conflicting orders before move-in.
• Review booth layouts against ordered services and prepare accurate marked-up floor plans for installing departments.
• Communicate service requirements and changes to electricians, engineers, IT, and other departments, and confirm receipt.
• Staff the Exhibitor Services Desk during assigned event hours. Process on-site orders and changes ensuring they are billed and installed accurately.
• Respond to customer concerns professionally. Escalate unresolved issues and safety concerns to the Exhibitor Services Manager promptly.
• Audit the show floor to verify that all services in use are ordered and paid for. Process charges and collect payment before the show closes.
• Accurately enter orders, calculate charges, and process payments.
• Finalize utility charges and prepare event summaries for billing by the closeout deadline.
• Follow department procedures and perform other related duties as assigned.

Qualifications

• 3+ years of experience in customer service, event coordination, or administrative work
• Experience with billing, payment processing, and accurate calculation of charges
• Ability to read and markup floor plans (training provided)
• Clear written and verbal communication in English, and the ability to prioritize urgent requests
• Demonstrated record of dependability and reliability

Education and Experience

• High school diploma or GED, preferred

Computer Skills

• Intermediate computer skills including ability to create word documents and excel spreadsheets
• Proficiency in Microsoft Word, Excel, and Outlook; Momentus or similar event software a plus

Working Conditions

• Position requires extended periods of sitting, walking/standing on cement floors and climbing stairs.
• Some bending, pushing, pulling and stooping is required to assist with the install of utility services.
• Must possess the ability to lift objects up to 50 pounds to desk level.
• Maybe subject to adverse conditions.
• Working hours are dictated by the event, and will include irregular night and weekend hours.
• Requires radio usage of a two-way hand-held radio.

Note

• Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.
• *Employment is contingent upon successful completion of a background and credit check.