Expedite Track & Trace Specialist

Position Overview

The Expedite Tracking and Tracing Specialist is responsible for the monitoring and tracking of our customers' freight. This role supports the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to proactively monitor the movement of freight to ensure customer satisfaction.

Primary Responsibilities

• Coordinate on-time pickup and deliveries utilizing various software systems.
• Track and trace Expedite shipments along with drivers, providing detailed updates within our TMS software.
• Utilize various communication tools (ie. phone, email, text), attention to detail and sense of urgency is critical.
• Ability to learn reporting tools in order to provide data to customer reps and managers.
• Manage the Coordination of available customer freight with available carrier equipment.
• Verify freight charges, confirm receipt of Bill of Lading, resolve payable discrepancies prior to final payment to the motor carrier.
• Monitor Bill of Lading discrepancies, ensure proper return of commodity is arranged, as necessary.
• Track and trace all Expedite load assignments to ensure accuracy and delivery of time-sensitive freight.
• Initiate "check calls" with drivers on all pick-ups and deliveries.
• Communicate with drivers to ensure that on-time service is provided for all customer shipments.
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
• Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes.
• Work cooperatively with customer service/sales to provide solutions for customers' needs and resolve issues.
• May perform other duties and responsibilities as assigned.

• Training Hours (on-site): Monday - Friday: 7:00 AM - 4:00 PM
• Standard Hours (remote/hybrid): Monday - Friday: 2:00 PM - 11:00 PM

Qualifications & Requirements

• High School diploma, GED, or equivalent experience required.
• 1-3 years in dispatching, customer service, freight brokerage, or related logistics roles preferred.
• Proficiency with Excel (VLOOKUP, pivot tables, data analysis) and ability to interpret TMS/reporting dashboards to drive insights and identify trends.
• Experience with TMS/CRM platforms and ability to quickly master new software systems.
• Strong communication skills (written and verbal) - you'll be the voice keeping everyone in sync.
• Detail-oriented with excellent organizational and multitasking abilities in fast-paced environments.
• Problem-solving mindset with solid time management and conflict-resolution skills.
• Proficiency with Google Drive and Microsoft Office suite.
• Associates or Bachelor's Degree in logistics, business, or related field is a plus.
• Professional demeanor with strong work ethic, dependability, and a positive attitude.