Experience Team Member
- Pay
- $17 – $20 per hour
- Location
- Fullerton, CA · On-site
- Job type
- Full-time
- Level
- Entry level
- Listed
- 30 days ago
Skills & highlights for this role
- customer service
- sales
- social media
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Pto
About the role
Want to learn more about The Scion Group? Check out our website.
We're hiring immediately!
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
Your Opportunity
Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.
The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.
Your Benefits
- FLSA Status Exempt
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternity Leave
Your Responsibilities
Customer Experience & Sales
- Prioritize interactions and communication with customers. Provide community and amenity tours.
- Provide feedback on sales barriers and customer objections to management team.
- Execute sales and engagement initiatives as outlined by management.
- Provide recommendations on local marketing opportunities and messaging.
- Assist with social media and communication on various platforms to engage customers.
- Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
- Always represent the community positively and professionally, both in and out of the office.
Property Administration
- Demonstrate proficiency with general community, market and policy knowledge.
- Log, file and retrieve customer packages.
- Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
- Schedule and follow up on maintenance requests to aid in timely resolutions.
- Maintain office organization and cleanliness.
- Assist with after-hours lock out duties as required.
The responsibilities listed above may not be all inclusive.
What We Require
- Customer-centric mindset
- Agility & flexibility with a frequently changing environment
- Great communication & interpersonal skills with a diverse population
- Reliability & self-discipline
- Availability to work during summer, holidays, and Turn periods
Operational Details
- Job location is at the assigned property.
- Working hours consist of daytime business hours and after hour on-call rotation.
Pay and benefits
The base salary range for this full-time position is base + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
California Pay Range $16.90—$20 USD
Equal opportunity and legal notices
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law.
The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment.
The Scion Group LLC is committed to the principles of equal employment opportunities.
From The Scion Group's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Experience Team Member role at The Scion Group, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Experience Team Member role at The Scion Group?
The Experience Team Member posting at The Scion Group states compensation of $17 – $20 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on The Scion Group's official career site.
Where is the Experience Team Member job at The Scion Group located?
This Experience Team Member position at The Scion Group is located in Fullerton, CA (On-site). Always check The Scion Group's application page for specific state eligibility or relocation policies.
What qualifications are required for Experience Team Member at The Scion Group?
For the Experience Team Member role, The Scion Group highlights experience with customer service, sales, social media. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Experience Team Member position at The Scion Group?
This listing links directly to The Scion Group's Greenhouse application page. You can apply directly on The Scion Group's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.