Expert Field Service Technician

Job Summary

The Expert Field Service Technician is responsible for performing advanced field service activities at customer sites in a safe, efficient, and professional manner. This role includes troubleshooting, repairing, and maintaining mechanical, electrical, diesel, and industrial equipment while providing technical support and exceptional customer service. The technician will work independently in the field, manage service priorities, diagnose complex equipment issues, and identify effective solutions to minimize downtime.

Who We Are Looking For

Xylem is seeking experienced, mechanically inclined professionals who are passionate about hands-on work, advanced troubleshooting, and solving complex technical problems. We encourage individuals with backgrounds in field service, mechanical and electrical systems, diesel-powered equipment, pumps, motors, controls, industrial equipment, or related skilled trades to apply. Candidates who are comfortable working independently, communicating technical information to customers, and taking ownership of complex field service issues are encouraged to bring their expertise to our team.

At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Senior Field Service Technician.

Essential Responsibilities

• Promote and maintain a strong safety culture while ensuring compliance with company and customer safety standards.
• Perform advanced troubleshooting, repair, and preventative maintenance on mechanical, electrical, diesel, and related equipment.
• Diagnose equipment issues and identify effective solutions to minimize downtime.
• Maintain and manage parts inventory, tools, and company equipment.
• Provide professional onsite customer support and communicate technical information clearly.
• Work independently in the field while managing priorities, schedules, and customer expectations.
• Collaborate effectively with internal teams, customers, and other service personnel.
• Maintain accurate service documentation, reports, and required records.
• Identify opportunities for process improvements and contribute to a culture of accountability and continuous improvement.
• Represent Xylem professionally while delivering a high level of customer service.

Qualifications

• High school diploma or equivalent required.
• 5-7 years of field service, mechanical, electrical, diesel, or industrial equipment experience preferred.
• Experience troubleshooting and repairing complex equipment in a customer-facing environment preferred.
• Experience working with diesel-powered equipment, pumps, motors, controls, or industrial systems preferred.
• Ability to obtain required customer clearances, including TWIC, DISA, or other site-specific requirements.
• Ability to obtain and maintain a DOT Medical Card.
• Clean driving record required.

Skills

• Strong mechanical and electrical troubleshooting skills.
• Ability to diagnose problems and implement effective repairs with limited supervision.
• Strong technical aptitude with the ability to understand and interpret technical documentation.
• Experience using Microsoft Office applications and mobile technology.
• Strong customer service, communication, and relationship-building skills.
• Ability to clearly communicate technical information to customers and internal teams.
• Strong critical thinking and problem-solving skills.
• Ability to adapt to changing priorities and resolve complex field issues.
• Demonstrates ownership, accountability, and professionalism when representing the company onsite.

Travel and Driving Requirements

• Travel to customer sites is required, with overnight travel as needed based on business and customer requirements.
• This position requires operating a company vehicle. Candidates must have and maintain a valid driver's license and a clean driving record that meets company standards.
• Candidates must successfully complete all required driver, DOT, medical, and background screening requirements.
• Ability to obtain and maintain company driving privileges.

Compensation & Benefits

The estimated hourly range for this position is $35 to $40 an hour. Starting pay is dependent on multiple factors, such as skills, experience and work location. This position may also be eligible for a $5,000 sign-on bonus, subject to applicable terms and conditions. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

• Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties.
• We reserve the right to modify this job description and assign additional duties as needed.
• Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation