Expert Software Engineer - HR Service Delivery
- Location
- 1100 Virginia Drive
- Listed
- 3 days ago
About the role
Number of Positions In Requisition
0
Job Details
The Expert Software Engineer is responsible for providing development, enhancement, operational support, optimization, and long-term sustainment of Jefferson's AI-powered Human Resources Service Delivery platform, built on Microsoft Dynamics 365, Microsoft Copilot, Copilot Studio, Power Platform, Workday integrations, SharePoint knowledge services, and associated Microsoft cloud technologies. This role directly supports Jefferson's Next Generation HR Transformation strategy and the organization's AI-first vision for employee support services.
Expert Software Engineer will serve as the primary technical resource responsible for supporting and expanding this strategic platform - working across application development, AI enablement, integrations, support operations, platform optimization, automation, incident resolution, technical debt management, release management, and ongoing innovation of the HR Service Delivery ecosystem.
Job Duties
- Support AI-Enabled Employee Experiences: Maintain and enhance Microsoft Copilot, conversational agent, and self-service capabilities supporting Jefferson employees, HR Operations, and Contact Center teams
- Manage Dynamics 365 HR Service Delivery Enhancements: Develop and support case management workflows, routing logic, automation, business rules, reporting, security configurations, and employee service experiences
- Support Enterprise Integrations: Maintain integrations with Workday, SharePoint, Microsoft Teams, Microsoft Copilot, Genesys telephony, Power Platform, and future enterprise HR technologies
- Drive AI Innovation and Optimization: Continuously improve AI-powered employee interactions, knowledge discovery, automation, case management efficiency, and self-service experiences
- Own Platform Stability and Lifecycle Management: Provide long-term ownership of application enhancements, support, performance optimization, defect remediation, scalability, and modernization
- Ensure Operational Excellence: Keep the solution secure, compliant, reliable, supportable, and aligned with Jefferson's enterprise technology standards
- Design scalable and secure software solutions; troubleshoot and resolve complex technical problems through root-cause analysis
- Contribute to cloud-native engineering practices, CI/CD enablement, and automation across the platform.
- Manage vendor and third-party integration relationships as part of the broader HR technology ecosystem
- Participate in release management, technical debt management, and continuous platform innovation
Minimum Qualifications
- Bachelor's Degree in Computer Science, Engineering, or related field or
- High School Diploma/GED and 10 years preferred work experience.
- Strong hands-on experience with Microsoft Dynamics 365 (Customer Service / Power Platform applications), including configuration and custom development
- Experience with Microsoft Power Platform (Power Automate, Power Pages, Power Apps) and Copilot Studio for building AI-enabled and self-service experiences
- Experience designing, building, and supporting enterprise system integrations (e.g., Workday, SharePoint, Teams
- Demonstrated ability to design scalable, secure software solutions and resolve complex technical issues through root-cause analysis
- Track record of owning application support, enhancement, and lifecycle management for an enterprise platform in a senior/expert capacity
- Roughly 5+ years of relevant software engineering experience, or equivalent depth, exact tenure matters less than demonstrated ownership of complex, AI-enabled enterprise platforms
Preferred Qualifications
- Master's Degree in Computer Science, Engineering, or related field
- 10 years with a track record of solving complex technical challenges and mentoring engineers.
- Direct experience with an HR Service Delivery or HR case management platform (Dynamics 365-based or comparable)
- Experience with cloud-native engineering practices, CI/CD, and automation in a Microsoft cloud environment (Azure)
- Experience with Microsoft Copilot / conversational AI agent development and optimization
- Experience with Workday integrations specifically
- Healthcare or other regulated-industry background
- Relevant Microsoft certifications (Power Platform, Dynamics 365, Azure)
- Experience supporting enterprise HR transformation, employee experience, or shared-services initiatives
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Benefits
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.
For more benefits information, please
Equal opportunity and legal notices
This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
- Work Shift
- Workday Day (United States of America)
- Worker Sub Type
- Regular
- Employee Entity
- Primary Location Address
1100 Virginia Drive, Fort Washington, Pennsylvania, United States of America
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value.
Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.
Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.
Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region.
Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
From Jefferson Health's careers page, first listed on Rolev.ai on November 7, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Expert Software Engineer - HR Service Delivery role at Jefferson Health, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
More at Jefferson Health
All Jefferson Health jobsCommon questions
Where is the Expert Software Engineer - HR Service Delivery job at Jefferson Health located?
This Expert Software Engineer - HR Service Delivery position at Jefferson Health is located in 1100 Virginia Drive. Always check Jefferson Health's application page for specific state eligibility or relocation policies.
How do I apply for the Expert Software Engineer - HR Service Delivery position at Jefferson Health?
This listing links directly to Jefferson Health's Workday application page. You can apply directly on Jefferson Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.