Express Service Plus Consultant
- Pay
- Bi-Weekly
- Location
- Indianapolis, IN · On-site
- Job type
- Full-time
- Level
- Senior
- Listed
- 14 days ago
Skills & highlights for this role
- Assessment, installation and sustainment consulting
- Dealership staff training
- Process improvement implementation
- Analysis of dealer financials and operational assessments
- Contact and field detail reporting
- Influencing dealership personnel
- Proficiency with PC applications in a Windows environment
Also useful
- Automotive industry experience
- Advanced Service Advisor selling systems
- Aftermarket or retail service operations experience
About the role
Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.
- Dealership staff training as outlined in the MSX Express Service program documentation
- Dealership In Person follow-up support
- Timely and comprehensive completion of Contact Reporting
- Implement best practice processes within the Express Service and Express Service Plus operation (Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
- OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
- Timely completion and submission of field detail reports including communication log
- Weekly Expense reports submission
- Ability to leverage relationships to identify and sell the business case for change
- Analyzing data from dealer financials and operational assessments to establish improvement action plans
- Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
- Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
- Demonstrated proficiency with PC applications in a Windows environment.
- Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
- Ability and desire to travel up to 80% of the time and maintain client desired calendar efficiency.
Qualifications & Requirements
- Dealership In Person follow-up support
- Weekly Expense reports submission
Additional Information
- Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
- Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
- Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
- Ability to influence the sales personnel and technicians in the training processes and monitoring the results
- Highly motivated
- Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
- Excellent verbal and written communication skills
- Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, "Fast Oil Change") and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)
- OEM dealer contact experience is a plus
- High school diploma or General Equivalency Diploma (GED) is required
- Bachelor's degree is preferred
About the Company
We are MSX International - a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.
We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Equal opportunity and legal notices
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
From MSX International's careers page, first listed on Rolev.ai on October 26, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Express Service Plus Consultant role at MSX International, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
What is the salary for the Express Service Plus Consultant role at MSX International?
The Express Service Plus Consultant posting at MSX International states compensation of Bi-Weekly. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on MSX International's official career site.
Where is the Express Service Plus Consultant job at MSX International located?
This Express Service Plus Consultant position at MSX International is located in Indianapolis, IN (On-site). Always check MSX International's application page for specific state eligibility or relocation policies.
What qualifications are required for Express Service Plus Consultant at MSX International?
For the Express Service Plus Consultant role, MSX International highlights experience with Assessment, installation and sustainment consulting, Dealership staff training, Process improvement implementation, Analysis of dealer financials and operational assessments, Contact and field detail reporting, Influencing dealership personnel. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Express Service Plus Consultant position at MSX International?
This listing links directly to MSX International's SmartRecruiters application page. You can apply directly on MSX International's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.