Facilities & Office Coordinator

Are you looking for a place where you can bring your skills?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

The Facilities & Office Coordinator supports the daily operation of the office and helps maintain a welcoming, organized, safe, and functional workplace across all assigned floors. The role coordinates visitor services, workplace operations, associate support, facilities requests, vendors, and customer inquiries, while regularly moving throughout the building to identify and address day-to-day needs. This position independently manages routine responsibilities and works closely with the Facilities Manager on needs requiring additional direction or approval.

Bring your experience and be empowered to innovate.

As a Facilities & Office Coordinator, a typical day for you will include

• Support the onsite visitor experience by greeting and assisting guests, coordinating visitor access, and ensuring visitors are connected with the appropriate associate or department; provide directions and onsite support; and coordinate expected visitors, special events, and large groups.
• Coordinate daily office and Facilities operations across all assigned floors/buildings, conducting regular walkthroughs and addressing maintenance, cleanliness, supplies, meeting room readiness, furniture, equipment, and other workplace needs.
• Submit, coordinate, and follow up on work orders, routine building service requests, and approved vendor visits; partner with building management and escalate larger or non-routine issues to the Facilities Manager.
• Maintain office, breakroom, coffee, janitorial, and workplace supplies; coordinate shared office equipment needs; and manage mail, packages, shipping, deliveries, and related office services.
• Support associate workplace needs, including new-hire workspace preparation, badges and access, office moves, furniture requests, meeting setups, onsite events, and other Facilities-related requests.
• Maintain Facilities records, invoices, purchase documentation, vendor information, office maps, directories, and other operational records; support Facilities communications, workplace safety activities, and projects.
• Monitor inquiries received through the company's Contact Us form, review submissions for complete information, route requests to the appropriate department, brand, or internal contact, and escalate sensitive or unresolved matters as appropriate.
• Perform other duties as required.

Bring your skills and be inspired to achieve success.

Required Qualifications

• Ability to communicate effectively, both verbally and in writing, with associates, customers, visitors, vendors, leadership, and cross-functional teams.
• Ability to manage multiple priorities and move between visitor, associate, and workplace needs throughout the day.
• Detail-oriented with a high level of accuracy and strong follow-through.
• Ability to demonstrate sound judgment, problem-solving, and critical thinking skills, including recognizing when escalation is appropriate.
• Ability to work independently within established processes, take initiative on routine matters, and work effectively as part of a team.
• Proficient in Microsoft Office, including Excel, Word, and Outlook, with the ability to learn visitor management, access control, work order management, purchasing, and other workplace systems.
• Ability to demonstrate strong organizational, customer service, and time management skills.

Work Environment & Schedule

• Full-time, Monday-Friday, 8:00 AM-5:00 PM CT.
• Fully onsite
• Office location: 500 East John Carpenter FWY, Irving, TX

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience.
• Benefits: Neighborly Benefits
• Financial Benefits: Equity and bonus opportunities are available.

Physical Requirements

• The physical demands described here are representative of those required to successfully perform the essential functions of this role.
• The Associate must be able to stand and sit in an office environment; see, hear, and communicate effectively; and use standard office equipment and computers.
• This role also requires the ability to lift and move equipment, supplies, and materials, including items weighing up to 25 pounds.

• The Associate is exposed to typical office working conditions.
• These statements are intended to describe the general nature and level of work performed and are not an exhaustive list of all responsibilities.
• We reserve the right to modify this job description at any time.

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• Brand: Neighborly - USA Shared Services