Facilities Service Coordinator

Job Summary

As a Facilities Services Coordinator at Jabil, you'll play an important role in keeping critical facilities, equipment, maintenance activities, and compliance requirements organized and on track. Your work will help Engineering and Maintenance teams respond to operational needs while supporting the high standards required in a GMP pharmaceutical manufacturing environment.

If you're highly organized, enjoy coordinating people and priorities, and have experience keeping maintenance activities, vendors, work orders, and documentation moving forward, this role offers an opportunity to continue building your experience in Facilities, Engineering, and regulated manufacturing operations.

Essential Duties and Responsibilities

Facilities & Engineering Compliance

• Support Facilities and Engineering activities that help maintain facilities and equipment in a continuous state of operational and GMP readiness.
• Ensure Facilities and Engineering documentation is maintained accurately and in accordance with applicable procedures and quality requirements.
• Assist with reviewing, maintaining, and updating departmental Standard Operating Procedures (SOPs).
• Coordinate with Quality Assurance to support timely completion of Facilities and Engineering quality system activities.
• Track applicable Corrective and Preventive Actions (CAPAs), Quality Events (QEs), and Change Controls to help ensure assigned actions remain current and are completed within established timelines.
• Assist Engineering leadership with tracking CAPAs, Change Controls, Quality Events, and related activities through applicable quality management systems such as MasterControl or TrackWise.
• Support documentation and recordkeeping required for departmental compliance and audit readiness.
• Communicate compliance concerns, approaching deadlines, and other risks to appropriate Facilities and Engineering leadership.

CMMS, Work Orders & Preventive Maintenance

• Manage Facilities and Engineering work activities through the Computerized Maintenance Management System (CMMS).
• Create, issue, assign, track, and support closure of work orders for internal maintenance personnel and outside contractors.
• Coordinate preventive maintenance schedules with Plant Management, Manufacturing, and other stakeholders to minimize operational and GMP impact.
• Monitor open work orders and follow up on outstanding maintenance activities to support timely completion.
• Coordinate corrective and emergency maintenance activities and escalate priorities when appropriate.
• Ensure work order information and supporting documentation are complete and accurate before closure.
• Support maintenance scheduling based on equipment criticality, operational requirements, available resources, and production schedules.
• Maintain accurate preventive maintenance information and assist with identifying overdue or upcoming maintenance requirements.

Contractor & Vendor Coordination

• Schedule outside contractors for planned, corrective, and emergency maintenance activities as required.
• Coordinate contractor access and escort vendors or service providers throughout applicable facility areas.
• Communicate site expectations, schedules, work locations, and applicable requirements to contractors.
• Follow up with internal teams and outside contractors regarding maintenance problem resolution.
• Maintain accurate and current contact information for Facilities and Engineering personnel, Plant Management, contractors, vendors, and applicable trades.
• Coordinate vendor activities with Manufacturing and other functions to minimize disruption to operations.

Purchasing, Receiving & Financial Support

• Create and process purchase orders for Facilities and Engineering parts, supplies, services, and contractor activities.
• Coordinate the receipt of parts and supplies and verify that materials received align with applicable orders.
• Forward packing slips, invoices, late notices, and other applicable documentation to Accounts Payable.
• Follow up on invoice discrepancies, delayed payments, and related Accounts Payable issues and escalate concerns when necessary.
• Maintain accurate documentation associated with purchase orders, receipts, invoices, and vendor services.
• Support Facilities and Engineering leadership with procurement-related administrative activities as needed.

Spare Parts & Inventory Support

• Assist with developing and maintaining an organized spare parts inventory system for Facilities and Engineering.
• Partner with Facilities and Equipment Mechanics to identify and maintain appropriate spare parts inventories.
• Assist with receiving, organizing, tracking, and maintaining critical equipment parts and maintenance supplies.
• Support inventory accuracy and ensure spare parts are appropriately organized and accessible.
• Assist Engineering leadership in maintaining appropriate tools and resources for maintenance personnel.
• Support clean, organized, standardized, and efficient maintenance workspaces in accordance with 5S principles.

Operational Coordination

• Coordinate Facilities and Engineering activities with Plant Management and Manufacturing teams to minimize impact on production.
• Respond with urgency when maintenance or facility issues could affect manufacturing, logistics, supply chain, safety, quality, or GMP operations.
• Escalate significant issues, overdue activities, and operational risks to Engineering leadership.
• Provide timely status updates and feedback to team members, leadership, and other stakeholders.
• Coordinate applicable on-site activities involving facilities support and related services.
• Maintain appropriate emergency and contractor contact lists to support timely response when urgent issues arise.
• Perform other duties and responsibilities as assigned.

Safety, Quality & GMP Compliance

• Follow all applicable company safety, quality, security, and environmental requirements.
• Support compliance with current Good Manufacturing Practices (cGMP) and applicable pharmaceutical manufacturing standards.
• Follow established procedures when entering manufacturing, mechanical, utility, or controlled areas.
• Use required Personal Protective Equipment (PPE) based on the work area and activity.
• Maintain documentation in an organized and audit-ready condition.
• Protect sensitive and confidential business and quality information.
• Promote safe work practices when coordinating employees, vendors, and contractors.

Knowledge, Skills, and Abilities

• Strong organizational and scheduling skills with the ability to coordinate multiple work orders, preventive maintenance activities, vendors, and competing priorities.
• Working knowledge of CMMS or maintenance work order systems.
• Strong attention to detail and follow-through, particularly when tracking compliance activities, maintenance schedules, and documentation.
• Ability to understand and support CAPA, Quality Event, Change Control, and SOP processes within a regulated environment.
• Experience with MasterControl, TrackWise, or similar electronic quality management systems is preferred.
• Ability to establish effective working relationships across Facilities, Engineering, Maintenance, Manufacturing, Quality, EHS, Finance, and other departments.
• Strong interpersonal and teamwork skills with the ability to coordinate effectively across departmental and organizational levels.
• Ability to communicate effectively with managers, customers, vendors, contractors, and employees.
• Strong problem-solving skills with the ability to collect information, identify issues, and support appropriate resolution.
• Ability to read and understand work instructions, SOPs, correspondence, maintenance documentation, and visual aids.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to learn and effectively utilize Jabil systems, CMMS platforms, and applicable business software.
• Ability to accurately maintain records, documentation, schedules, and purchasing information.
• Basic mathematical skills sufficient to support purchasing, inventory, maintenance, and related administrative activities.
• Ability to work independently while contributing effectively as part of a cross-functional team.

Education and Experience

• High school diploma or equivalent required.
• At least 2 years of experience coordinating or scheduling maintenance, Facilities, Engineering, or similar technical service activities required.
• Previous experience working with CMMS or computerized maintenance work order systems preferred.
• Previous experience in pharmaceutical manufacturing, cGMP, life sciences, medical device, or another regulated manufacturing environment is strongly preferred.
• Experience coordinating contractors, vendors, preventive maintenance, work orders, or facilities services is preferred.
• Experience supporting CAPAs, Quality Events, Change Controls, SOPs, or other quality system documentation is a plus.
• Experience creating purchase orders and coordinating invoices, receiving, or spare parts inventory is preferred.
• An equivalent combination of education, training, and relevant experience may be considered.

Physical Requirements

• Ability to communicate effectively in English to support workplace safety, documentation, and operational requirements.
• Ability to travel between and throughout facilities to support employees, contractors, maintenance activities, projects, and operations.
• Ability to sit, stand, walk, and climb stairs throughout the workday.
• Ability to climb ladders or access mezzanine areas when required and when properly trained and authorized.
• Ability to occasionally lift and carry up to 40 pounds.
• Ability to wear required PPE, including safety shoes, safety glasses or goggles, gloves, respirators, and other protective equipment when applicable.

Benefits with Jabil

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401(k) Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

The pay range for this role is $68,800 - $123,800. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity.

As part of the total rewards package, Jabil offers benefits to enhance your health, wealth, and resilient self. These include medical, dental, and vision insurance plans; paid time off; paid parental leave; company-paid holidays subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.

Be Aware of Fraud

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Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline, the Federal Trade Commission identity theft hotline and/or your local police department.

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