Facility Quality Control/Safety Manager

About the role

The Quality Control/Safety Manager develops, implements, and administers the Quality Control and Safety Programs for CMI's customer site in Tennessee.

This position provides independent oversight of facilities engineering, operations and maintenance, custodial, construction management, administrative, subcontracted, and non-recurring work to ensure services comply with approved plans, applicable customer policies, OSHA requirements, federal, state, and local laws and regulations, and relevant industry standards.

Key Job Functions Establish, implement, and maintain a comprehensive, proactive Quality Control Program covering facilities engineering, operations and maintenance, custodial services, construction management, administrative support, subcontracted services, and non-recurring work.

Lead proactive inspections, safety and compliance monitoring, root-cause analysis, corrective and preventive actions, performance trend analysis, and accurate reporting in coordination with contract leadership, site personnel, subcontractors, and Government representatives.

Develop and maintain systematic inspection and surveillance schedules across all functional areas to verify conformance with the PWS, approved plans, service standards, and Acceptable Quality Levels (AQLs).

Conduct and document routine inspections of work areas, job sites, building systems, custodial operations, construction activities, and work crews to verify quality, safe work practices, housekeeping, and timely correction of deficiencies.

Identify, document, and track nonconformances; perform or facilitate root-cause analysis; assign corrective and preventive actions; verify timely closure; and evaluate actions for effectiveness and recurrence prevention.

Maintain complete, accurate, and auditable records of inspections, surveillance results, deficiencies, corrective actions, preventive actions, testing, permits, certifications, and supporting documentation in the National Computerized Maintenance Management System (NCMMS) and other required systems.

Monitor and report performance against quantitative AQLs, including service-call response, building and space conditions, critical and scheduled maintenance completion, utility performance, repair and construction timeliness, responsiveness to tenant concerns, staffing vacancies, vertical transportation performance, and non-recurring work budget execution.

Prepare the quality control, safety, environmental, maintenance, service-call, and corrective-action portions of required monthly and annual reports; validate supporting data and explain performance failures, trends, risks, and planned or completed corrective actions.

Lead the contract safety and compliance program and verify that employees and subcontractors comply with OSHA standards, applicable safety codes, customer policies and directives, site requirements, and federal, Tennessee, and local laws and regulations.

Develop, maintain, and support implementation of workplace safety, hazard communication, emergency preparedness and response, water safety, and related site-specific plans; ensure required plans are incorporated into Building Operating Plans as applicable.

Maintain Safety Data Sheets for chemicals used under the contract and verify appropriate controls for hazardous substances, environmental hazards, waste, storage tanks, regulated equipment, and other compliance obligations.

Verify that personnel and subcontractors possess required technical training, licenses, permits, and active certifications for the building systems, equipment, machinery, inspections, and regulated activities they perform.

Immediately escalate major repairs, safety violations, life-safety concerns, environmental incidents, operational risks, and conditions that may result in a notice of violation, fine, service disruption, injury, property damage, or failure to meet contract requirements.

Coordinate and cooperate with audits, inspections, data calls, risk-management reviews, and Office of Inspector General or other external audits; track findings through verified resolution. Use inspection results, NCMMS data, customer feedback, service-call patterns, and performance trends to recommend process improvements, risk controls, training, and operational efficiencies.

Provide quality and safety training, coaching, and technical guidance to managers, employees, and subcontractors, and promote a culture of prevention, accountability, continuous improvement, and tenant safety. Coordinate with CMI corporate for work related injuries, safety training and Don't Walk By submissions

Qualifications & Requirements

Bachelor's degree in occupational safety and health, engineering, facilities management, quality management, environmental science, construction management, or a related field preferred; an equivalent combination of education, certifications, and directly relevant experience may be considered.

Minimum 3 years of progressively responsible experience developing, administering, and enforcing quality management and safety programs for facility operations and maintenance, custodial, construction, or integrated facilities management services in a multi-site environment; federal facilities experience strongly preferred.

Demonstrated knowledge of OSHA requirements, hazard communication, emergency preparedness, incident prevention, root-cause analysis, corrective and preventive action, inspections, audits, and regulatory recordkeeping. Working knowledge of quality control methods, measurable performance standards, AQLs, trend analysis, and continuous improvement in a performance-based service contract.

Experience maintaining auditable electronic records and using computerized maintenance management systems; experience with NCMMS or a comparable CMMS preferred. OSHA 30-hour training appropriate to the work environment preferred; recognized safety or quality credential such as CSP, ASP, CHST, CQM-C, or an equivalent certification preferred.

• Strong analytical, organizational, inspection, documentation, and written and verbal communication skills, including the ability to prepare clear reports and communicate significant risks promptly. Full professional proficiency in spoken and written English.
• Ability to travel to geographically dispersed contract locations throughout Tennessee and to obtain and maintain required site access, background investigation, credentials, and Government system access.