Facility Services Support Coordinator

About the role

• Location: Avera McKennan Hospital
• Worker Type: Regular
• Work Shift: Evening and Night Shift (United States of America)

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$19.50 - $25.50

Position Highlights

This position is overnight and a 10-hour shift.

Sunday, Monday, Tuesday, Wednesday. 9:00pm-7:30am

Hours may be subject to change.

Good Communications and computer skills a must!

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for receiving, prioritizing, and dispatching work assignments to maintenance staff while monitoring progress to ensure timely resolution. The Coordinator must be able to learn and navigate multiple technical systems, provide excellent customer service to staff, and support the overall effectiveness of the Facility Services Department.

What you will do

• Answers and triages incoming phone calls, emails, and other communications regarding maintenance issues from staff across hospital and clinic sites.
• Provides clear instructions to staff on reporting processes and escalation procedures.
• Documents requests accurately and completely in the software system.
• Evaluates reported issues to determine priority and appropriate response level.
• Assigns maintenance work orders to the appropriate technicians or service teams. Monitors work order status and follow up to ensure timely completion and customer satisfaction.
• Learns and operates multiple systems critical to hospital operations, including but not limited to CMMS, building control systems, pneumatic tube systems, etc. Observes system dashboards and alerts, reporting anomalies or failures to technical staff.
• Assists in generating reports for performance metrics, system utilization, and compliance.
• Supports standard operating procedures and recommend improvements for efficiency and reliability.
• Provides new-hire refresher training to Facility users.
• Creates and maintains access rights for Facility Service staff if appropriate technology solutions.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.

Preferred Education, License/Certification, or Work Experience

• High School or GED Equivalent

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees.
• We support you with opportunities to help live balanced, healthy lives.
• Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship