FAIR HEARING ELIGIBILITY SPECIALIST

About the role

APPLICANTS MUST BE PERMANENT IN ELIGIBILITY SPECIALIST CIVIL SERVICE TITLE OR IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Dss/hra

Fair Hearing Administration is responsible for providing representation of the Agency at NYS Administrative Hearings in the following program areas: Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), IREA, HASA and MISCA - Medical Assistance (MA).

The Office of the General Counsel / Fair Hearing Administration is recruiting for four (4) Eligibility Specialists, Level II to function as Fair Hearing Eligibility Specialists who will:

• Gather information regarding client eligibility for PHI from submitted forms, via face to-face contact, or via telephone to ensure compliance with State fair hearings decisions. Determine PHI eligibility based upon the pertinent laws, rules, regulations, and procedures in order to provide the appropriate action for each Fair Hearing appellant.
• Contact appellants to discuss eligibility and resolves as many cases as possible before the hearing is scheduled. Examine and verify client's eligibility information using the WMS and FHIS and examine the client's Aid to Continue (AC) eligibility and its ramifications for the case and instigates voluntary withdrawals from the fair hearing process.
• Process extension of Medical coverage for clients entitled to AC and whose Medicaid eligibility is scheduled to expire or has already expired. Process "clock down" lists by extending coverage for appellants whose hearings have not been scheduled or have been rescheduled.
• Provide information regarding PHI eligibility to current and potential clients via telephone and in person.
• Transmit the required Withdrawal of NYS OTDA Fair Hearing Request form (MAP- 316P) to the appellant in instances where the voluntary withdrawal is agreed to. Review the form to ensure that it is duly signed and complete upon its return. This form provides written proof that the appellant has withdrawn their request for a fair hearing.
• Maintain log of contact with clients, noting issues that have been resolved and cases that have been either resolved or withdrawn. Forward the MAP-316P form to the Record Management/Carfare Unit for addition to the appellant's file. Prepare daily, weekly, and monthly activity reports for submission to supervisory staff.
• Consult with the Unit Supervisor on overall problems and complicated cases as needed.

Hours/Shift: 9am - 5pm

Qualifications & Requirements

• Completion of 30 semester credits at an accredited college or university; or
• A four high school diploma or its educational equivalent and one year of full-time satisfactory experience in one or more of the following areas; performing the work described below:

Additional information

a. Interviewing, gathering information and/or preparing necessary documentation for the purpose of making recommendations concerning eligibility for public assistance or unemployment, health benefits, social security, insurance, or participation in social services or community programs, and other similar benefits; or b.

Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service duties or a job in which the duties include helping customers with questions or concerns; or c.

Dealing with social service agencies, legal representatives, or aiding individuals in navigating housing, social, financial or health problems or application systems; or

• A satisfactory combination of education and/or experience equivalent to "1" or "2" above. College education may be substituted for the experience in "2" above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent.

Special Note

Work experience which provides only incidental opportunities to perform the job duties as described in "2a", "2b" and "2c" above are not acceptable for meeting the minimum qualification requirements.