Fairmont Gold Executive Lounge Supervisor
- Pay
- $25 – $29 per hour
- Location
- Washington, DC
- Listed
- 3 days ago
About the role
Fairmont Gold Supervisor (Full Time)
At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional "Fairmont Gold standards" to life in our Fairmont Gold Lounge and beautifully renovated rooms.
Rate of Pay: $25.00-28.50 per hour
What you will be doing
Reporting to the Fairmont Gold Manager, your essential job functions include, but are not limited to:
- Consistently offer professional, friendly, and engaging service
- Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and the highest level of guest satisfaction at all times
- Ensuring that all team members have the necessary resources available to exceed guest expectations
- Consistently seeking ideas for enhancing the Fairmont Gold product and services
- Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
- Tracking and forecasting daily, weekly, and monthly Fairmont Gold occupancy
- Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
- Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
- Handle Fairmont Gold guest concerns in relation to the areas and react quickly, logging, following up, and bringing to full resolution
- Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on an initiative to provide five star service
- Balance operational, administrative, and Colleague needs
- Lead the operation of the Fairmont Gold arrival and departures experience.
- Involvement with training, development, and performance management of all Fairmont Gold Attendants
- Participating in recruitment and training of new Fairmont Gold Attendants
- Follow department policies, procedures, and service standards
- Follow all safety policies
- Other duties as assigned
Experience Requirements
- 2 years of guest service experience in a 4 or 5 star hotel
- Luxury hotel experience preferred
- Supervisory experience preferred
- Prior experience working with Opera or a related system a plus
Physical Aspects of Position
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, pulling, lifting.
Visa Requirements
Applicants must be able to provide proof that they are legally able to work in the United States without sponsorship.
Hotel Overview
Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
About the Company
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
From AccorHotel's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Fairmont Gold Executive Lounge Supervisor role at AccorHotel?
The Fairmont Gold Executive Lounge Supervisor posting at AccorHotel states compensation of $25 – $29 per hour. Final pay may depend on location, experience, and interview evaluation on AccorHotel's official career site.
Where is the Fairmont Gold Executive Lounge Supervisor job at AccorHotel located?
This Fairmont Gold Executive Lounge Supervisor position at AccorHotel is located in Washington, DC. Always check AccorHotel's application page for specific state eligibility or relocation policies.
How do I apply for the Fairmont Gold Executive Lounge Supervisor position at AccorHotel?
This listing links directly to AccorHotel's SmartRecruiters application page. You can apply directly on AccorHotel's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.