Family and Visitor Services Coordinator

About the role

SHIFT: Any (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

Family and Visitor Services Coordinators will serve as the first point of contact to welcome and assist families at the various entrance points to CHOP. They will promote a gracious welcome, a friendly demeanor, and a willingness to problem solve for, and assist patients and families. They will display active engagement with patients and families to direct or escort families to their destination, assist with carrying luggage and other items. They will also assist families on departure from the hospital and support the overall operations of the Division of Family and Visitor Services

Schedule: Tuesday - Saturday, 8:30am - 5pm

What you will do

Hospitality Engagement

• Serve as the first point of contact for families and visitors to CHOP including, but not limited to:
• Actively greeting and engaging families upon their arrival
• Maintain knowledge of hospital and surrounding area to assist families
• Providing navigation assistance within the CHOP facility to ease anxiety for patients, families and visitors.
• Escort families to their destinations and assist with luggage when necessary
• Circulates throughout the Hospital to provide assistance and directions to patients, families, and visitors
• Ensure that patient experience is maximized by maintaining the highest level of service standards that are aligned with the expectations of CHOP
• Orients families and visitors to the Hospital, including anticipated needs unique to families of assigned area
• Answers calls via the patient information lines

Daily Operations

• Check in/badge all visitors at the Buerger Center, or Main Campus Information Desk.
• Maintain a visitor restriction file in conjunction with the Security Department
• Immediately notifies appropriate departments of any conditions that may cause a risk to employees, patients, families and visitors
• Cross-cover as needed and perform other related duties as assigned to support the mission and operations of the Division of Family and Visitor Services

Education Qualifications

• High School Diploma / GED - Required
• Associate's Degree - Preferred

Experience Qualifications

• At least one (1) year Experience in a customer service setting involving direct customer contact - Required
• At least one (1) year Customer service experience in a healthcare setting - Preferred

Skills and Abilities

• Able to serve as a champion of CHOP ICARE values (Required proficiency)
• Promote teamwork to achieve CHOP's mission and values (Required proficiency)
• Excellent oral and written communication skills. (Required proficiency)
• Ability to prioritize and complete duties in a timely and organized manner (Required proficiency)
• Performs work according to CHOP policies and procedures, professional standards of care, and applicable laws (Required proficiency)
• Must work with or without supervision. (Required proficiency)
• Display support for CHOP mission and safety goals, abide by all measures of infection prevention guidance, including hand hygiene (Required proficiency)

Additional information

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine.

Salary Range

$21.05 - $26.35 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.