Family Support Practitioner II

About the role

STARRY is seeking a qualified Licensed Clinical Social Worker (LCSW) to serve as a Family Support Practitioner II and support the delivery of high-quality services to children, youth, and families. In addition to providing family support services, case management, crisis response, and other prevention-focused services, this position will provide professional guidance, supervision, and support to student interns in accordance with applicable licensing requirements and organizational policies.

The Family Support Practitioner II functions at an advanced professional level and applies professional knowledge, clinical judgment, and experience to address complex family needs, coordinate services, and support the development of other staff and emerging professionals.

What you'll do

Family & Client Services

• Support the enrollment of clients, complete intakes and assessments as necessary, and maintain overall documentation.
• Obtain initial psychosocial assessment information, if applicable, and incorporate information into the client's plan of service.
• Generate an individualized plan of service for each client.
• Maintain an assigned caseload consistent with program expectations.
• Serve as a resource to the client and family to achieve plan of service goals.
• Provide family support services, including intake and assessment, service planning, case management, resource coordination, and other prevention-focused services.
• Provide group, individual, and family sessions.
• Conduct groups within the guidelines of the contract.
• Provide in-person crisis intervention services as needed.
• Utilize approved evidence-based and promising practices.
• Coordinate with school districts within the service area as appropriate.
• Inform the community of STARRY programs through outreach activities as assigned.
• Maintain confidentiality of clients.
• Apply advanced professional knowledge and judgment to address complex family needs and coordinate appropriate services within the scope of professional practice.

Documentation, Quality & Compliance

• Read and respond to office and agency emails and reports and other correspondence.
• Complete accurate case notes within 48 hours of providing service to clients.
• Maintain documentation for licensing standards and contract compliance, including progress notes for each substantial client contact.
• Complete routine quality assurance checks and reporting as assigned.
• Participate in regular review of service goals and contract expectations with supervisor and complete monthly statistical sheets with outcome measures.
• Maintain accurate electronic records and organize materials, narratives, correspondence, and other documentation as required.
• Meet service goals aligned with contract expectations at the individual, team, and program levels and in accordance with applicable state compliance requirements.
• Complete all required training, including applicable program, contractual, and professional requirements.
• Maintain all required professional licensure, continuing education, and ethical standards associated with their discipline.
• Assist with paperwork reviews, file checks, and quality improvement activities as assigned.

Professional Leadership & Staff Support

• Provide guidance, consultation, and support to Family Support Specialists and other program staff, as appropriate.
• Provide supervision, mentorship, and support to assigned interns in accordance with program needs, applicable licensing requirements, and organizational policies.
• Assist with the orientation and training of interns.
• Monitor intern documentation and provide guidance to ensure compliance with agency, contract, and professional standards.
• Complete monthly statistical reporting related to assigned interns, as applicable.
• Provide feedback and coaching to interns to support professional growth and development.
• Collaborate with Team Supervisors and other staff regarding intern performance, training needs, and service delivery.
• Serve as a resource to interns regarding agency policies, procedures, and evidence-based practices.
• Use ethical decision-making and seek guidance and supervision as needed.
• Support effective communication, collaboration, and coordination among program staff and service providers.

Professional & Organizational Responsibilities

• Attend meetings within and outside the agency as assigned.
• Travel to satellite and other STARRY locations as needed.
• Work a flexible work schedule that includes weekends and evenings as needed, with scheduling centered around the needs and availability of families served.
• Demonstrate flexibility and adaptability and make changes as needed to meet expectations.
• Participate in community outreach and program activities as assigned.
• Perform other duties and responsibilities as assigned.

Required Qualifications

• Education: Master's degree in Social Work (MSW).
• Licensure: Current, unrestricted Licensed Clinical Social Worker (LCSW) license in the state of Texas.
• Experience: One year of experience in a related area.
• Approved criminal background report.
• Ability to satisfy all applicable requirements and HHSC standard requirements.
• Effective problem-solving and decision-making skills.
• Ability to apply advanced professional knowledge and judgment to family and service needs within the scope of practice.
• Capable of maintaining a flexible work schedule.
• Self-motivated with good organization and time management skills.
• Commitment to Trauma-Informed Care.
• Good written, verbal, social media, and electronic communication skills.
• Ability to organize, file, and retrieve information.
• Flexible and adaptable and able to make changes as needed to meet expectations and service goals.
• Computer literate with ability to maintain records electronically.
• Strong commitment to the mission and vision of STARRY.
• Reliable transportation.

Preferred Qualifications

• Experience providing family support, prevention, case management, resource coordination, or related services to children, youth, and families.
• Experience working with families experiencing complex behavioral, emotional, relational, or psychosocial needs.
• Experience providing crisis intervention or coordinating services across multiple systems.
• Experience providing guidance, consultation, or support to other staff.
• Experience supporting or mentoring student interns.
• Experience working with schools, juvenile probation, DFPS, or other child- and family-serving systems.
• Experience with quality assurance, documentation review, or program compliance activities.