Field Application Scientist

Job Scope

The role of the Field Application Scientist for GenScript's Catalog Products Business is to act as the US Regional technical liaison for the gene and cell therapy product line, and to provide scientific leadership and product knowledge stewardship to our customers. The base salary range is $95,000 - $115,000 and is dependent upon experience level.

Key Responsibilities

• US Regional technical liaison for gene and cell therapy product line (cell isolation, nanobeads, reagents & QC kits, custom services/products, etc)
• Sales support: assist local account managers by attending technical calls, site visits and instrument demos, address customer inquiries, and promote opportunity conversion
• Application development: create and optimize end-to-end CI workflow protocols to meet specific customer needs, validate results on customer sites or in internal labs
• CMC/regulatory support: provide expertise on regulatory compliance when introducing products in GMP workflow
• Custom solution management: liaison and manage custom projects (nanobeads, GCT reagents/kits) with R&D and production; track the progress and deliverables
• Technical training: provide tiered trainings for customers, internal teams and distributors
• Troubleshooting: onsite/virtual support to resolve complex technical problems with protocols, workflows, and products
• Scientific leadership
• Scientific representation: attend and present at conferences, workshops and academic/industry events, and gauge and gain the public interests; connect with KOLs and business leaders; stay updated with scientific progresses.
• Scientific publication: write, publish and present application notes, white papers and scientific articles to support the company positioning as an industry leader
• Scientific collaboration: Develop a joint workflow or end-to-end solutions in collaboration with other life sciences companies or academic groups
• Product knowledge stewardship
• Product knowledge update: keep up-to-date with new products, technologies and application use cases; build and add internal knowledge base
• Product development feedback: collaborate with R&D and GPM to provide feedbacks to new product directions and instrument designs/iterations
• Customer feedback sharing: Collect customer feedbacks on application use cases, follow ups and suggestions for improvements.

Qualifications

• Professional competence: Master's degree with 3+ years industry experience (biotech/pharma/CDMO) in cell and gene therapy fields, with hands on exposure to drug development processes. Strong English communication skills (written and spoken) are required.
• Industry insight: in-depth understanding of bioengineering, biochemistry, cell biology and related drug development value chain, with keen industry insights to capture key product performance.
• Innovation capability: Rigorous and pragmatic, strong sense of responsibility, meticulous risk control, innovative breakthrough abilities, and a persistent passion for new products and technologies.
• Team Collaboration: Excellent interpersonal and project management skills, capable of effective cross-organizational and cross-cultural communication.

• #LI-EB1
• #GS

Benefits

Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays.

• Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance.
• We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.
• GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
• Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.