Field Engineer

Department Overview

The U.S. Federal Government Markets Division (USFGMD) is dedicated to being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by delivering highest-quality products, systems, and services.

USFGMD achieves this through a professional, well-trained, and diverse workforce that fosters positive, profitable customer relationships resulting in Total Customer Satisfaction and business growth. The Federal Region Field Technical Services Department within USFGMD supports a charter implementing and integrating complex systems deployed worldwide.

As a USFGMD Federal Field Engineer, you will be exposed to a wide variety of communications requirements across both Pre-Sale and Post-Sale project phases.

About the role

• System Operations & Performance Optimization: Program, configure, optimize, test, and document complex communications systems and software applications to ensure peak operational performance.
• Advanced Technical Troubleshooting: Deliver expert troubleshooting for software-driven electronics, antenna networks, transmitters, receivers, packet switching techniques, and system/application faults. Support RF and broadband architectures across digital P25, data infrastructure, and legacy analog systems.
• Infrastructure & Network Provisioning: Provision communication system infrastructure and maintain server hardware, operating systems, and network components-including local area networks (LAN), wide area networks (WAN), routers, switches, firewalls, bridges, and structured cabling.
• Specialized System & Product Support: Utilize Motorola Radio Service Software (RSS/CPS) to program subscriber and infrastructure hardware. Apply in-depth operational knowledge of infrastructure technologies, including Motorola Astro 25 cores, MCC console lines, and third-party networking equipment.
• Preventative Maintenance & System Reliability: Execute routine preventative maintenance procedures with an emphasis on trend analysis and meticulous documentation to guarantee continuous system availability.
• Federal Client Engagement & Training: Provide technical support, system repair, and customer training on Motorola Land Mobile Radio products directly to customer personnel. Effectively communicate technical concepts, strategic recommendations, and design updates within the service organization and directly to government stakeholders.
• Cross-Functional Collaboration: Partner with engineering, project management, sales teams, and external subcontractors (MSS) to deploy solutions that satisfy federal customer specifications.
• Reporting & Documentation: Prepare and submit comprehensive weekly progress reports detailing activities, accomplishments, and system operational health.

Required Qualifications & Skills

• Certifications: Current holder of, or actively sitting for, the CompTIA Security+ certification.
• Networking & Systems Administration: Robust network administration knowledge, including an understanding of Information Assurance (IA) systems and group policies. Demonstrated expertise in wired and wireless communications installation, configuration, and maintenance (cabling, routers, switches, firewalls, and bridges).
• Technical Proficiencies: Hands-on experience with RF interfaces, logging/recording systems, and wired/wireless communications hardware. High computer literacy with proficiency in Motorola RSS/CPS and the Microsoft Office Suite (Word, Excel, Outlook, Access).
• Professional Attributes: Self-motivated and autonomous, capable of operating with high efficiency under minimal direct supervision. Strong analytical and problem-solving skills to resolve customer challenges quickly and calmly under pressure. Exceptional oral and written communication skills, a professional presentation, and a results-driven mindset with a strong sense of urgency.

Working Conditions & Travel

• Work Location: Remote / field-based anywhere in the United States; candidate must reside at least one hour of a major airport hub.
• Travel Requirements: Extensive field travel required (up to 85% travel).
• Schedule Flexibility: Willingness to work overtime, weekends, holidays, and variable shifts based on operational and customer requirements.
• Driving Record: Must hold a current, valid driver's license with a clean driving record and no traffic violations.

Government Clearances & Security Eligibility

• U.S. Citizenship: Must be a U.S. Citizen.
• Security Clearance: Must be eligible and capable of obtaining and maintaining a U.S. Secret clearance as required by government clients.
• Public Trust Clearance: Must be capable of meeting requirements to secure a DHS Public Trust Clearance.
• Background Investigation: Required to complete the Standard Form Questionnaire for National Security Positions (SF-86 / Form 89).
• CJIS Compliance: Subject to unescorted access requirements in high-security facilities governed by the Department of Justice CJIS Security Policy, requiring successful passage of a fingerprint-based background check.

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Target Base Salary Range

$70,000 USD - $85,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 5+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems or Networking equipment, telecommunications, Public Safety, Engineering, Networking equipment or Military experience.
• Must be a US Citizen and able to obtain background clearance as required by a US government customer.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

• Over 75%
• Relocation Provided
• None
• Position Type
• Experienced
• Referral Payment Plan
• Yes

Our U.S. Benefits include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!