Field Installation Technician 1

Job Summary

The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Essential Functions

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer's desired location.
• Configure routers and customer computers for access to Internet services.
• Perform equipment upgrades for existing customers
• Perform other duties as assigned

Skills

• Must be professional in dress, speech, and manner.
• Ability to work independently, using sound judgement principles.
• Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
• Must demonstrate a desire to learn, supported with a love for technology.
• Must pass a drug screening test and a criminal background check.
• Must be able to use tools to install equipment.

Education and Experience

• High school diploma or GED equivalent required.

Job Classification

• Field Operations - Installation
• Non-Exempt

Work Environment /Hazards

• Working in outdoor elements such as cold, hot, precipitation and wind
• In proximity of heavy machinery and moving vehicles
• Moderate noise level
• Use of PPE
• Working in elevated places such as towers

Physical Demands

• Frequently moving, transporting, positioning objects of at least 60 pounds or more
• Ascending or descending ladders, stairs, scaffoldings, ramps, poles and the like, using feet and legs and/or hands and arms
• Must be able to climb roof tops of all types and to perform job duties from high places.
• Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly
• Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position
• Frequently required to use hand and power tools
• Must have the ability to climb extended heights upwards of 200 feet
• Employee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours/Days

• 40 hours minimum, flexible schedule
• Overtime as needed
• On Call as needed

Travel Requirements

• 0-40% travel required