Field IT & Network Engineer

About the role

At PopStroke, you'll have the opportunity to engage with state-of-the-art entertainment technology within the golf and entertainment industry. Your role will involve managing IT systems and deploying hardware networks, and other technology solutions aimed at elevating the experience for our guests. Joining our venue technology team will position you at the forefront of shaping PopStroke's future, making a profound and lasting impact on its trajectory.

Position Type: Full-Time, Exempt

Reports to: VP of Construction & Development

Location: Plano/Dallas, TX with travel to venues throughout the United States.

What you'll do

• This role supports IT systems and networks for our Dallas corporate office and venues nationwide.
• You'll do hands-on installation of cabling, wireless, and network infrastructure.
• You'll work with teams across the company to put processes and systems in place that support PopStroke's growth.

Responsibilities

• Provide day-to-day IT support for the Dallas corporate office, including users, devices, and network.
• Travel to venues to install and terminate low-voltage cabling (Cat6), run Ethernet, mount and configure wireless access points, and rack and stack network equipment.
• Manage and support IT tools and services, including Microsoft 365, Okta, and Slack.
• Support and execute IT projects that align infrastructure with current and future business needs.
• Deploy and maintain remote monitoring and management (RMM), mobile device management (MDM), and endpoint security solutions.
• Support the procurement and provisioning of computers and other technical hardware.
• Handle help desk requests and account provisioning, and automate tasks across systems and applications where possible.
• Set up and maintain real-time monitoring and alerting for critical infrastructure (Meraki Dashboard, SNMP tools, etc.).
• Help design, deploy, and manage network environments across multiple sites, including firewalls, switches, VPNs, and wireless systems.
• Perform on-site installations, upgrades, and validation testing at new and existing venues.
• Source and configure primary and backup internet from fiber, coaxial, and cellular providers.
• Build and maintain a knowledge base for technology systems and tools.
• Provide weekend, holiday, and after-hours support when needed.
• Travel locally, regionally, and nationwide up to 60% of the time; valid driver's license and reliable transportation required.
• Other duties as assigned.

Must-have Qualifications

• Hands-on experience with low-voltage cabling (Cat6), including running, terminating, and testing cable.
• Experience racking and stacking network equipment and installing wireless access points.
• Experience managing and supporting Microsoft 365 and/or Google Workspace across an organization.
• Ability to configure and support Okta and set up SSO integrations.
• Experience deploying, managing, and troubleshooting Windows and Mac computers with RMM/MDM tools such as Kandji or NinjaOne.
• Experience implementing and testing highly available networks with automatic failover between multiple ISPs.
• Experience with Cisco Meraki and Cisco Catalyst, including Layer 2/Layer 3 and VLAN design, routing, and switching.
• Experience with network security, including Meraki MX, VPNs, ACLs, IDS/IPS, and network segmentation.
• Experience using vulnerability scanning tools to find and fix system and network issues.
• Experience with VLANs, Wi-Fi configuration, and dynamic and static IPs for venue equipment.
• Familiarity with Ubiquiti and other Wi-Fi platforms in large-scale wireless deployments.
• Ability to configure, install, and support cloud VoIP services and handsets.
• Experience maintaining hardware (servers, storage, and networking equipment).
• Familiarity with endpoint security platforms, SIEM systems, and advanced threat protection.
• Knowledge of IT compliance, risk management, and data privacy regulations.
• Ability to configure and manage ITSM tools such as Jira Service Management.
• Experience working with outside vendors and service providers.
• Strong troubleshooting, documentation, and communication skills.
• Attention to detail and the ability to work independently and as part of a team.
• Ability to prioritize, control costs, and meet timelines and budgets.
• Ability to thrive in a fast-paced environment with multiple site rollouts, after-hours support, and frequent overnight travel.
• Ability to use hand and power tools and test equipment.
• Ability to lift and carry up to 50 lbs, stand, walk, climb ladders, reach, stoop, kneel, crouch, or crawl, and to talk and hear.

Nice-to-have Qualifications

• Background in AV systems, POS, or IoT integrations in hospitality or entertainment venues.
• Experience in multi-unit environments such as hospitality, retail, or sports entertainment.
• Certifications such as CCNP Enterprise, CCNP Security, Meraki CMSS, CompTIA Security+, or CISSP.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Employment is contingent upon successful completion of a background check, where permitted by law.
• PopStroke is an Equal Opportunity Employer.