Field Operations Specialist (Des Moines, IA)

What You'll Do

• Patrol: Regularly walk your assigned lot(s) or garage(s) on foot to check on parked vehicles (you won't be moving any cars).
• Multi-location coverage: Provide coverage across multiple locations within your assigned area, as needed. A valid driver's license is required.
• Scan & verify: Use AirGarage's Space Force app on your smartphone to scan license plates and verify active payment.
• Citation management: Issue citations to vehicles that haven't paid through the app, and leave a physical notice on the vehicle when needed. In some markets, you may also immobilize (boot) repeat violators.
• Customer guidance: Help customers understand how to pay, walking them through the app as needed.

Depending on Your Assigned Location

(The tasks below aren't necessarily part of every role, whether any apply to you depends on the specific lot(s) or garage(s) you're assigned to. Your manager will let you know what to expect at your location.)

• Light cleanup: Occasional light trash and litter pickup around the lot.
• Vendor coordination: Some coordination with outside vendors on maintenance needs.
• Signage assistance: Occasionally helping hang or move signage (for example, swapping A-frame graphics) at ground level.
• Flagging: At a small number of locations, helping direct traffic into the lot (particularly during events) and assisting customers with questions or pricing

Qualifications

• Experience: Previous experience in customer service, security, or parking operations is a plus, but not required, we'll train you on our tools and processes.
• Physical requirements: Ability to be on your feet for several hours at a time, outdoors, in a working parking lot or garage environment.
• Tools: You must own a modern smartphone with a reliable data plan to operate our enforcement software (Space Force). Reliable transportation to and from your assigned location(s) is also required.
• Reliability: Strong time-management skills and the ability to work independently, without direct on-site supervision.
• Professionalism: A positive, professional attitude when engaging with customers and property stakeholders.
• Legal: 18+ years of age and authorized to work in the USA.

Job Requirements

• Successful completion of a standard background check.
• A valid driver's license.
• Successful completion of a motor vehicle record (MVR) check.

Benefits

(Offered through TalentBurst as EOR Partner to AirGarage)

• Comprehensive health coverage: Access to medical, dental, and vision insurance plans for all full-time team members (30+ hours/week).
• Retirement benefits: Eligibility to enroll and save for long-term financial security through a company 401(k) plan.
• Mileage reimbursement: Reimbursed at the current IRS standard rate for authorized travel between working locations.

Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made.

• We understand that there's no such thing as a 'perfect' candidate.
• We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup.
• AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.