Field Service Coordinator

About the role

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Service Administrator

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Administrator. As a Service Administrator, you will assist the Service Manager with customer relations and maintaining DOT compliance.

Duties and Responsibilities

• Maintains truck files and DOT compliance for both Rental and Non Rental Fleet
• Schedules and coordinates Preventive Maintenance and DOT inspections on both Rental and Non Rental Fleet (Trucks)

• Performs duties as Safety Coordinator in regards to DOT Fleet
• Conducts weekly inspections of DOT Fleet
• Monitors Loading and Unloading of on Sunbelt Yard
• Conducts DOS with drivers on a monthly basis
• Assists Service Manager in the warranty recovery process

Conducts reviews of closed work orders to ensure warranty opportunity has not been missed

• Catalogs warranty parts for validation on manufacturer's request
• Maintains Compliance with Manufacturer's issued Service Bulletins
• Assists Service Manager in Customer Damage
• Prepares damage letters and send to customers

• Maintains photographic and physical evidence relating to customer damage
• Directs the supply of parts to shop mechanics, other branches and customers.
• Screens and prioritizes service calls to meet customer needs
• Assures that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.

Pay and benefits

Starting rate of pay may vary based on factors including, but not limited, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.