Field Service/Customer Engineer II - (C2)

Salary

$31.00 - $42.40

Location: Austin,TX

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Has developed expertise in a variety of work processes or activities typically developed through a combination of job-related training and considerable on-the-job experience. Typically acts as a lead, coordinating the work of others- but not a supervisor. Works autonomously within established procedures and practices.

Key Responsibilities

Performs startups through Tier III including process qualifications with assistance. Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer's metrology equipment. Plans for and completes all levels of preventative and corrective maintenance within timelines. Troubleshoots key technical issues at the component level. Diagnose and recommends solutions for complex system downs. Uses process data to diagnose hardware problems. Resolves some sustaining process issues on well characterized tools.

• Troubleshoots key technical issues at the component level.
• Uses routine process data and on site data logging functions to diagnose system downs.
• Diagnoses and resolves hardware and software issues.
• May resolve sustaining process issues with assistance or on very well characterized tools.

Performs complex retrofits. May occasionally organize and lead retrofit activities.

• Ensures the correct revs of procedures and schematics.
• Identifies and corrects procedural issues.
• Applies global best practices to solve problems for their customer.
• Occasionally contributes to global best practices.
• Creates methodologies and procedures as necessary.
• Participates in patent processes/discussions and documents IP as appropriate.

• Anticipates and responds to fab issues including communicating with CE's in other locations.
• Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate.
• Communicates findings to others and provides suggestions to improve checklists and procedures.
• Participates in customer meetings and escalations.

• Within assigned scope, assist management in operation of site service business.
• Assists Applied Materials field management in establishing and achieving objectives for assigned accounts.
• Keeps field management informed on customer perception of system performance.
• Takes initiative to avoid and resolve customer problems.
• May occasionally initiate projects to drive down costs or increase uptime.

• Provides technical guidance to less experienced CE's on complex system problems including sustaining process issues. Instructs customers in the operation and maintenance of system.
• Follows all checklists and procedures, including safety.

Functional Knowledge

• Has developed depth of skills in a range of processes, procedures and systems, or acts as the technical expert in an area

Business Expertise

• Uses knowledge of how related teams impact achievement of objectives
• Understands the impact of various actions/decisions on the account(s). Takes initiative to avoid and resolve customer problems.

Leadership

• May act as a team lead, may allocate work to more junior team member; provides subject matter guidance to more junior team members

Problem Solving

• Gathers and analyzes data to identify and solve problems that arise with little or no precedent

Impact

• Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team

Interpersonal Skills

• Evaluates and communicates technical content in a clear manner
• Additional Information
• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the Time
• Relocation Eligible: Yes

Pay and benefits

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at, or by calling our HR Direct Help Line at, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.