Field Service Engineer

About the role

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Role Overview

We are seeking a highly qualified Field Service Engineer to join our organization. In this role, you will be responsible for the maintenance and troubleshooting of advanced battery energy storage systems deployed across a range of industries. Serving as the technical authority onsite, you will ensure systems operate at peak performance while upholding the highest standards of safety and reliability. Your expertise will be instrumental in delivering superior customer service and reinforcing our commitment to operational excellence.

Key Responsibilities

• Maintain strong customer relationships through professional communication and support.
• Diagnosing and troubleshoot electrical, mechanical and software issues for battery systems both remotely and on-site
• Manage third party contractors
• Provide onsite technical support and training to customers on system operation and safety.
• Document service activities, maintenance records, and technical reports accurately.
• Ensure compliance with industry safety standards and environmental regulations.
• Respond to emergency service requests and resolve issues under time-sensitive conditions.
• Ensure compliance with contractual terms, conditions, and service-level agreements
• Other duties as assigned

Required Qualifications and Experience

• Bachelor's degree in electrical engineering, Mechanical Engineering, or related field (or equivalent technical experience).
• 3-5 years of proven experience in field service, preferably within battery systems, energy storage, or power electronics.
• Strong knowledge of electrical systems, troubleshooting, and diagnostic tools.
• Ability to travel frequently to customer sites.

Pay and benefits

In compliance with California pay transparency regulations, the base salary range for this position is $107,000.00 - $134,000.00 per year. Final compensation will depend on experience and qualifications.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.