Field Service Engineer - Robotics Division

About the role

Job Function

The Field Service Engineer - Robotics Division is responsible for troubleshooting, maintaining, and repairing industrial robotic systems at customer sites. This role serves as a technical expert and customer-facing representative, ensuring equipment reliability, minimizing downtime, and supporting customer satisfaction throughout the lifecycle of Stäubli robotic solutions.

Reports to: Service Manager, North America

Responsibilities and Objectives

• Diagnose and resolve electrical, mechanical, software, and controls-related issues.
• Perform preventive and corrective maintenance activities.
• Provide onsite and remote technical support to customers.
• Train customer maintenance and operations personnel.
• Document service activities, root cause analyses, and recommendations.
• Collaborate with engineering, project management, spare parts, and sales teams.
• Support emergency service calls and customer downtime situations.
• Ensure compliance with safety policies and customer site requirements.
• Maintain accurate service reports (CRM) and expense documentation.
• Adhere to all safety, quality and, environmental standards.

Required Qualifications

• Associate degree, technical diploma, or equivalent experience in Engineering Technology, Mechatronics, Robotics, Electrical Engineering, Industrial Maintenance, or a related field.
• 3+ years of experience troubleshooting industrial automation, robotics, controls, or manufacturing equipment.
• Ability to read electrical schematics, mechanical drawings, and technical documentation.
• Strong problem-solving and customer service skills.
• Valid driver's license and ability to travel extensively.
• Ability to work independently in customer-facing environments.
• Ability to read, write, and communicate fluently in English

Preferred Qualifications

• Experience with industrial robots and robotic automation systems.
• Knowledge of PLCs, HMIs, industrial networks, servo systems, and motion control.
• Experience in manufacturing, automotive, logistics, or general industry environments.
• Previous field service experience supporting capital equipment.

Additional Information: Travel Requirements

• Frequent travel to customer locations throughout North America.
• Frequent overnight, weekend, and holiday travel may be required.

Physical Requirements

• Ability to stand, walk, climb ladders, and work around industrial equipment.
• Ability to lift up to 50 pounds occasionally.
• Ability to work in manufacturing and warehouse environments.

Work Schedule

• Willingness to travel as required both domestically and internationally (up to 75%).
• This position will report to the Duncan, SC office with flexible (hybrid) schedule after 90-day training/onboarding period.

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