Field Service Representative / Trainer - Military Health IT (JOMIS)

About the role

Location: Remote - United States home station

Travel: Extensive domestic and international travel, including shipboard and austere operational environments

Security Clearance: Active Secret required

Support Military Medical Teams. Deliver Mission-Ready Technology.

Rackner is seeking a Field Service Representative / Trainer to help military medical teams effectively use critical healthcare technology in operational environments.

In this role, you'll combine hands-on technical support, functional training, and field operations to help medics, nurses, and healthcare providers confidently use Joint Operational Medicine Information Systems (JOMIS) and related theater medical applications, including systems such as BATDOK, TMDS/CDP, TBLD, MHS GENESIS Theater, and MedHUB.

You'll work directly with military medical personnel during exercises, system fielding, and ongoing operations, helping them resolve technical challenges and maintain proficiency with essential medical technology.

This opportunity is ideal for someone who enjoys teaching, troubleshooting, and working in dynamic environments where technical expertise and practical problem-solving make a meaningful impact.

What You'll Do

• Deliver onsite and remote functional training, coaching, and refresher instruction to military medical personnel, including support following unit or personnel rotations.
• Support military exercises, system fielding activities, and operational deployments, including preparing training equipment and assisting users in the field.
• Own and troubleshoot escalated application support issues at operational sites with limited local IT support, coordinating resolution with technical teams as needed.
• Help maintain continuity of medical application support in disconnected, intermittent, or limited-connectivity environments.
• Collaborate with engineering, technical support, and vendor teams to communicate recurring application issues and support effective resolution.
• Deliver assigned system administrator training and provide additional instructional or field-support coverage as operational needs change.

Required Qualifications

• At least 3 years of professional experience supporting JOMIS or theater medical systems, such as BATDOK, TMDS/CDP, TBLD, or MHS GENESIS Theater.
• Instructor-qualified, with the ability to deliver structured, formal training.
• Active U.S. Government Secret security clearance.
• Willingness and ability to travel extensively and deploy to domestic, overseas, shipboard, and austere operational locations.

Preferred Qualifications

• Military medical background or experience supporting military healthcare operations.
• Qualifications or hands-on experience across multiple JOMIS applications.
• Experience with ServiceNow Mobile Offline.

Benefits & Perks

Rackner offers a competitive benefits package designed to support professional growth, work-life balance, and employee well-being. Benefits, subject to applicable eligibility requirements, include:

• Company-supported certifications and professional development opportunities.
• Career-development and leadership opportunities.
• 401(k) with a 100% company match up to 6%.
• Medical, dental, vision, life, and disability insurance.
• Generous paid time off and paid holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.
• Weekly pay and company team events.

Work Arrangement & Deployment Expectations

• This position is based at a remote U.S. home station but requires extensive travel to support military medical operations.
• Assignments may include military installations, overseas locations, shipboard environments, exercises, and austere operational sites. Field assignments may require extended periods away from the employee's home station.
• Candidates should understand that travel and deployment readiness are essential components of this position.