Field Service Supervisor

About the role

Dematic Corporation is seeking a Field Service Supervisor to lead, coach, and support a team of Field Service Technicians. Under the direction of the Field Service Manager, this position is responsible for technician development, resource coordination, safe and effective field execution, and customer satisfaction. The Field Service Supervisor provides leadership, technical guidance, and escalation support to ensure the team successfully supports Dematic systems and customer needs.

We offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

• Learn More Here: Logistics and Supply Chain Careers at Dematic
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• The base pay range for this role is estimated to be $75,000 to $112,200 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

What You Will Do in This Role

• Lead, coach, and develop Field Service Technicians to ensure safe, efficient, and high-quality service delivery.
• Coordinate and assign field resources based on technician skills, customer requirements, and service priorities.
• Provide technical guidance, mentoring, and on-the-job training to support technician growth and performance.
• Monitor technician workload, performance, and productivity, providing feedback and support as needed.
• Serve as the primary escalation point for complex technical, customer, scheduling, and operational issues.
• Partner with Field Service, Engineering, Parts, Help Desk, Sales, and other teams to support successful field execution.
• Build strong customer relationships and assist with service escalations and resolution of critical issues.
• Support resource planning, service execution, documentation review, and continuous improvement initiatives.

What We Are Looking For

• Bachelor's or Associate degree in a related field, or a minimum of 5 years of relevant field service, maintenance, automation, or material-handling experience with demonstrated leadership responsibilities.
• Demonstrated experience leading, coaching, mentoring, and developing field service or technical teams.
• Previous experience in Field Service, industrial maintenance, material handling, commissioning, or a related technical environment.
• Strong understanding of automated material handling systems, including conveyors, sortation, AS/RS, AGVs/AMRs, and related mechanical, electrical, and controls equipment.
• Ability to provide technical leadership while developing technicians' troubleshooting and decision-making capabilities.
• Strong organizational and resource management skills with the ability to balance multiple priorities, technicians, and customer needs.
• Excellent communication and interpersonal skills with the ability to work effectively across customers, technicians, management, and cross-functional teams.
• Strong customer-service mindset with the ability to manage escalations and make sound decisions in high-pressure situations.
• Willingness to travel and support weekends, holidays, off-shift schedules, and after-hours escalations as business needs require.