Field Service Supervisor - Residential Garage Doors

Leadership & Operations | Career Growth Opportunities

Build a career with a company that's been building for 100 years.

Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is hiring a Service Supervisor to join our team in Olathe, KS. In this role, you will lead and coordinate field technicians, drive operational efficiency, and ensure outstanding service delivery to our customers. If you thrive in a fast-paced environment, possess strong communication skills, and enjoy coaching teams to success - we want to talk.

What You'll Do

• Manage technician performance by setting and enforcing high customer service standards
• Lead, coach, and develop staff for future advancement and professional growth
• Efficiently coordinate field schedules and manage workforce utilization to minimize labor variances
• Oversee staffing decisions in compliance with company hiring, counseling, and performance management policies
• Ensure accurate work orders and manage WIP inventory and returns to optimize warehouse processes
• Handle operational tasks and additional responsibilities as assigned

What You Bring

• Minimum 1-3 years of management or leadership experience
• Proven track record of implementing process improvements and leading teams
• Strong communication, organizational, mechanical, and mathematical aptitudes
• Ability to engage professionally with customers and represent the company brand effectively
• Must possess a valid driver's license

What We Put In Your Corner

• Leadership development - clear path for internal career advancement
• Collaborative environment - strong support network and team-first culture
• Paid training - continuous learning on our products, processes, and leadership standards

What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.