Field Service Supervisor, Utility, Crew Based

About the role

Field Service Supervisor, Utility, Crew Based | Tesla (Energy - Solar & Storage)

Location: Matthews, North Carolina | Req ID: 283823 | Job Type: Full-time

What to Expect

Tesla is seeking an experienced and dynamic Field Supervisor to provide Technicians/Electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations. The Field Supervisor will be responsible for most, post-installation responsibilities and service work as it relates to performance and system uptime with the support of associated engineering and deployment teams.

What You'll Do

• Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region
• Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice. Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
• Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems
• Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews along with controlling overall regional spend and when needed propose cost effective solutions
• Provide necessary “On-boarding”, “On-the-Job-Training” and training resources to Field Service Technicians. Work with Engineering and Training departments to ensure effective processes are in place
• Responsible for the day-to-day operation. Including acting on actual events, arrange resources and monitor the progress. Review expense reports and timesheets for accuracy
• Safety oriented, ability to prioritize safety standards for the field and escalate activities that may jeopardize the safety of field technicians or equipment

What You'll Bring

• Will have Commercial or Utility Scale Industrial Storage experience preferred with 1+ years experience creating Scopes of Work for maintenance or electrical services
• Will have 3+ years of experience working within maintenance, operations, and management
• Ability to manage voluminous amounts of data especially while using Excel, Outlook, and Word
• Strong attention to detail, organizational, time-management, and problem-solving skills
• Experiencing writing Corrective Action Reports and strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred
• Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems preferred
• Must have compliant government issued identification for domestic air travel and/or to access certain federal facilities. Valid driver's license required

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)