Field Service Tech East Coast

Scope of Job

The IHI Terrasun Solutions Field Services Technician will provide support for ITS systems, including hands-on installation, maintenance, and repair of these products. The Field Services Technician must be able to articulate technology and product positioning to both business and technical users and must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the system life. The selected candidate can expect a fast-paced, exciting learning environment as we move into the next phase of business growth.

• Commission (validate and verify), execute preventative maintenance, and repair energy storage systems
• Provide technical consultation and product support to technical and commercial counterparts, including communications with other Field Service Engineers, Sales, Engineering, Product Management, and Logistics on a daily basis
• Communicate customer feedback to Engineering and Sales teams
• Provide technical support for fault isolation and troubleshooting
• Travels to and remain at all assigned job sites until assigned tasks are completed
• Ensure excellence in all operational areas
• Daily operation of a portfolio of sites to include charge and discharge of the BESS, minor fault handling of BESS, SCADA and PCS based on parameters set forth by the customer

Requirements

• Preferred candidate would reside within 1-2 hours of Carver/Wareham MA
• Relevant experience in field engineering & services in electrical power equipment or energy space
• Experience with industrial electrical equipment and work
• Demonstrated ability to exceed individual performance goals and to work with engineering & sales personnel to achieve team objectives
• Self-directed, highly detail-oriented, organized, and flexible
• Excellent oral and written communication skills
• Proficient in Microsoft Office (Outlook, Teams, Word, & Excel)
• Willingness to work with customers
• Willingness to work outside a regular 9-5, M-F schedule
• Willingness to work holidays/weekends (rotating with other staff)

Desirable

• Lives approximatly within 2-hours drive from Carver, MA
• Degree in technical field such as EE, ME, or Computer Science/Engineering
• Knowledge of detailed requirements of a broad range of utility-scale battery applications
• Knowledge of detailed requirements of renewable energy inverter and DC-DC converter operation and maintenance.
• Demonstrated accomplishments in customer-focused problem solving

Work Environment & Physical Demands

• IMPORTANT: Work is performed in the field, in an outdoor environment, in the Massachusetts winter. Employee must be able to work in cold outdoor conditions, with temperatures sometimes dropping below 0 degrees Fahrenheit with large snow accumulations, and be able to follow all safety standards, rules, and regulations for working in cold environments.
• Remote work is also a requirement, access to reliable internet and workspace is required
• Employee must be able to stand, walk, and carry, and lift at least 50 pounds.
• Employees will be working in a High Voltage environment electrical equipment. When working at a customer project site or supplier facility, Personal Protective Equipment (PPE) must be worn for safety purposes.
• Limited travel is required to customer project sites and supplier manufacturing facilities.
• This position is considered a "safety-sensitive" position and does have a drug-testing requirement for new hires. It may also require randomized drug testing throughout employment.

Travel & Location

• The position is based in Massachusetts, requires daily commute to sites sometimes up to 3 hours away, and involves 5% or more travel to other customer sites, for training, or to the home office in Chicago

Compensation

• This is a salaried, non-exempt position that is eligible for overtime wages. The salary range is $67,600 - $83,000 with an hourly rate of $32.50 - $40.00/hour for calculating overtime wages. Salary will be commiserate with experience and expertise.

Our Benefits Include

• Comprehensive Health Coverage: 100% employer-paid health, dental, and vision insurance through our premium Cigna PPO plan and Unum Vision
• Retirement Planning: 401(k) plan with employer contribution matching.
• Financial Security: Employer-sponsored Life, AD&D, Short-Term, and Long-Term Disability Insurance.
• Professional Development: Tuition and continuing education stipend to support your growth.
• Inclusive and Supportive Culture: Work in an environment where collaboration, innovation, and mutual respect thrive.

Why You Matter

• Every member of our team plays a critical role in our success. By joining us, you'll have the opportunity to contribute to impactful projects, work with state-of-the-art technology, and help shape the future of renewable energy.
• Even if there isn't a current opening that matches your expertise, we want to hear from you! Submit your resume today, and we'll contact you when an exciting opportunity arises.
• Together, we can make green energy the standard-not the exception.
• Join us in building a brighter, more sustainable world. We're excited to hear from you!